Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

Security Shield falsely blocking legitimate website (workoutadvise.com) - unblock request

DomainOwner_WA
DomainOwner_WA Posts: 1 Rookie
edited August 13 in Connectivity

My website, workoutadvise.com, is currently being falsely flagged and blocked by Spectrum Security Shield.

The site is hosted on a clean, modern platform and is verified completely safe across all third-party scanners (like VirusTotal). It loads fine on cellular data and other ISPs, but remains blocked on my Spectrum home network.

I have previously submitted an unblock request through the web form without resolution. Could a moderator please escalate this domain to the security team for manual review and whitelisting?

Thank you!

Comments

  • James_M
    James_M Posts: 5,603 ✅ Verified Employee Moderator
    edited August 13

    You can submit a Website Block Verification to have your website and URL reviewed, please be aware it can take up to 5 business days for a response.
    Spectrum users have the option to disable Security Shield, however it is also recommended that you contact your webhost to ensure there are no security risks blocking access.

Categories