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"Unable to Load Calls..." in account's home phone to view landline phone call history.

AntDude
AntDude Posts: 209 Contributor
edited August 19 in Digital Phone

Is https://www.spectrum.net/services/voice/version/v2/call-logs/calls (deleted its landline phone number parameters in the URL address for privacy reasons) web page having problems? It shows "Unable to Load Calls — We're sorry, something didn't work quite right. Please try again later." as shown in my copied and pasted screen shot from Firefox v154 web browser in my updated 64-bit W10 Pro. PC:

image.png

Same thing in iPhone's iOS app. It had been like this for a few weeks so far.

Thank you for reading and hopefully answering soon.

Answers

  • Unknown
    Unknown
    This content has been removed.
  • James_L
    James_L Posts: 77 ✅ Verified Employee Moderator

    @AntDude

    Thank you for reaching out. There are currently no alerts about an issue with accessing the call logs. I logged into my account using Firefox v154 and did not run into the same thing you're seeing. Please try clearing cookies/data and signing out and then back into the account. Let us know if the issue continues.

  • AntDude
    AntDude Posts: 209 Contributor

    Clearing cookies, data, and caches didn't make any differences. :/

  • Katrina_L
    Katrina_L Posts: 171 ✅ Verified Employee Moderator

    @AntDude Have you tried a different browser?

  • AntDude
    AntDude Posts: 209 Contributor

    Good morning. No, but like I said it also happened in Spectrum's iOS app in iPhone.

  • James_M
    James_M Posts: 5,600 ✅ Verified Employee Moderator

    Let us know if the issue continues after you have a chance to try a different browser.

  • AntDude
    AntDude Posts: 209 Contributor

    Same result from the same PC's updated Edge web browser.

  • HT_Greenfield
    HT_Greenfield Posts: 1,384 Contributor

    Just curious if know how much farther back than the current billing cycle that log is supposed to go and how long it's been since you placed any calls that should be logged there i.e. not covered by the base plan.

  • AntDude
    AntDude Posts: 209 Contributor

    When it was working, I could see many! In the cable DVR (ODN), its call history currently shows 70 incoming calls since April 2026. Obivously, it doesn't show outgoing calls which I need to see too.

  • HT_Greenfield
    HT_Greenfield Posts: 1,384 Contributor

    For whatever it may be worth, even if only for sake of posterity:

    🔗 https://community.spectrum.net/discussion/178122/no-call-history-list-in-voicezone 🔍 👀

  • AntDude
    AntDude Posts: 209 Contributor

    Weird because I could see all incoming and outgoing calls, including non-free international calls, before this incident happen. :(

  • HT_Greenfield
    HT_Greenfield Posts: 1,384 Contributor

    Heard that and i guess it's possible that there was still at least one subscriber in/of the rate center on an extensively legacic call-quantity-based rate plan until recently but who knows.

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