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LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

Employee Kudos: Joseph (Tampa Office) & Rico (Mobile Department) Saved a Business!!

Jaii
Jaii Posts: 1 Rookie
in Employee Kudos from Customers

On Thursday, August 27, 2026, at approximately 2:00 PM, I spoke with a manager named Brianna. I requested access to my business account call logs and usage details. I was incorrectly informed that business accounts cannot access this data. I was told the only solution was to port my number out to another carrier and port it back in as a residential customer. This stressful and incorrect information led me to begin transferring my business services to a competitor.Hoping for a second opinion, I called back at 4:45 PM today and spoke with Joseph and Rico.

  • Joseph (Tampa Office): Joseph listened patiently, demonstrated excellent critical thinking, and immediately identified that the previous advice was incorrect. He assured me that business accounts can access usage data without switching to residential services. He then transferred me to the right department to resolve it.
  • Rico (Mobile Department): Rico took over and expertly guided me step-by-step to find the exact usage details and call logs I needed on my portal.

Feedback:
Joseph and Rico completely saved the day. Because of their knowledge, patience, and extreme professionalism, I cancelled my transfer and am staying with Spectrum Business. They prevented a new business customer from walking out the door. Both of these gentlemen deserve a raise, recognition from upper leadership, and are clear candidates for management roles.

Comments

  • Renee_T
    Renee_T Posts: 1,086 ✅ Verified Employee Moderator

    Hello @Jaii

    Welcome to our community! We're glad to hear that Joseph and Rico were both so helpful and got everything situated for you. I've sent feedback up about both agents so they can be recognized. Thank you again for taking the time to let us know!

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