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LEGACY EMAIL KNOWN ISSUE
There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net
Outstanding Service from Lawrence — Gates Mills, OH, Sept. 2
I wanted to recognize two Spectrum technicians who came to our home in Gates Mills, Ohio, on September 2. The senior technician’s name was Lawrence; unfortunately, I didn’t catch the name of the second technician, but I’m hoping you can identify him from our service appointment.
They were here for four hours and did an absolutely incredible job. What initially seemed like an internet issue turned out to involve multiple problems throughout our system. They replaced our outdated modem and router, addressed equipment/wiring in the basement, replaced wiring outside the house and at the street, found a damaged line that was leaking signal, and discovered water in one of the lines. Lawrence also identified that the router we had been using was not capable of supporting the internet speed tier we have been paying for. Since Spectrum has replaced our modem several times over the years and our equipment information should have been in the system, I was surprised that this mismatch had not been identified previously. I’m especially grateful that Lawrence caught it and made sure we finally had the correct equipment for the service we’re paying for.
Lawrence was exceptionally knowledgeable and thorough. He didn’t just fix the first problem he found and leave. He kept troubleshooting until he understood what was causing the various issues we’d been experiencing, including slow internet speeds, problems loading our TV guide, streaming issues, and other intermittent connection problems.
He also spent well over an hour outside on a ladder replacing wiring during a heat advisory, in extremely hot and humid conditions with a “feels like” temperature of 97 degrees. Despite those conditions, he continued working until the problems were fully addressed.
Both technicians were professional, friendly, patient, and clearly cared about getting the job done correctly.
We are incredibly grateful that Lawrence and his Spectrum Technician were assigned to our service call. Please make sure this compliment reaches both technicians and their supervisors or leadership team. They absolutely deserve recognition for the work they did today.
Comments
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Good morning Karen.
Thank you for providing your feedback. We're very happy to hear that you were pleased with your experience. I've forwarded the information you've provided about your experience to the tech supervisor.
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