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A note regarding upgrades and Network Evolution:
Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year
Connection
Is there a reason why my internet service is going out multiple times a day? I’ve had this issue ever since starting with Spectrum a couple years ago, just sitting at home, one device connected to the internet, and all of a sudden my internet goes out and I have to manually reset it. I called and got new equipment the first time and it seemed to help the problem for the most part, the connection issues were less spotty. But now that I’ve moved into a new apartment in the same complex, it’s even worse. Every morning I wake up and my internet is out. I’m trying to watch YouTube and it goes out. I get so many texts and emails saying “your WiFi is on backup internet, let’s get that fixed”. I just want stable internet connection for once. I thought even having a direct connection to my PlayStation would help but not when the internet turns itself off every two to three hours every day.
