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Kudos to Lore and Jacob!

a0_
a0_ Posts: 1 Rookie
edited September 28 in Employee Kudos from Customers
I wanted to acknowledge the two individuals that spent almost 2 hours helping me setup autopay. First Lore in billing customer service - kind, knowledgeable, and patient. She took the challenge I was facing as far as she could and then transferred me to technical services. Jacob in technical services stayed with me, trying SO many different methods to help me setup autopay. At times we were all tempted to give up, but yeah, I now have autopay!

Comments

  • Kelly_M
    Kelly_M Posts: 110 ✅ Verified Employee Moderator

    Hello and Welcome to the Community Forums @a0_!

    We're so happy to hear of the stellar experience our 2 reps provided for you today! We will be sure to pass the feedback along on your behalf so they are both recognized! We appreciate you taking the time to share this!

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