Horrible ping spikes/packet loss
Hi, this issue started about 3 days ago. I have hence replaced my modem and router, tried a direct wired connection to the modem and I had the same issue. I used pingplotter to check if it was a local problem and that doesn't seem to be the case. I was wondering how to get this issue resolved, thanks.
Best Answer
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Good evening @tallents12 and Welcome to our Community Forums,
Thank you for reaching out to us about your concerns with our internet connection. I was able to locate your account using your registration information. I am seeing some packet loss being reported by our modem. I am seeing that we have a home visit scheduled to have this investigated further. This would be the next course of action in getting this corrected for you. I would recommend having the technician review both the inside and outside wiring. If you need any further assistance after the home visit please let us know. -Lyn
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Wouldn't issues with either my home wiring, loose ethernet cords etc. show packet loss at hop 1? At hop 3 it would have left my local network right?
If I'm not mistaken this has nothing to do with my end of things.
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