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James - Palmyra NY

MattLandcastle4
MattLandcastle4 Posts: 1 Rookie
in Employee Kudos from Customers

James just came out to my house to fix that had running a little spotty. Even though James was supposed to be done with work, he picked up our house. The job turned out to be a little more than expected and he had to re-run a wire to the road. He also helped start a maintenance ticket for the fallen trees along our wires. We have been asking around for a year to have this done, for our safety and James had no problem with helping to get it done! 10/10 experience!

Comments

  • Tyleen_Z
    Tyleen_Z Posts: 1,146 ✅ Verified Employee Moderator

    Hello and welcome to the Spectrum Community!

    I'm glad to hear you had a great experience with the technician that came out to your home. I'm glad that he was able to fix the services as well as put in the maintenance order for you for the other issues you have been having. I do apologize it took this long to get it taken care of but glad to hear that it is being taken care of. If you do have other issues after the maintenance is completed let us know here and we can assist further!

    I was able to find your account using your community login and have forwarded up your comments for the technician! Thank you for letting us know how great of an employee James is!

    -Tyleen

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