Packet Loss on syn-158-222-224-001.res.spectrum.com

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Above example from pathofexile.com but also manifests in a low-quality connection to virtual pc at work. 4 story building which has been visited by technicians several times.

Recently (past 3 months) bought modem tech recommended as well as upgrading my Deco router - I persistently optimize away channel interference. Same setup on my end has gotten worse over past 3-5 days.

Comments

  • pytheian
    pytheian Posts: 3 Novice

    Reset modem makes things better but not good:

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  • James_M
    James_M Posts: 5,677 ✅ Verified Employee Moderator

    Looks like the last tech visit was about 4 months ago. Next step would be to schedule another tech to address the T3 errors. You can also try using a Spectrum issued modem to see of you get the same result.

  • pytheian
    pytheian Posts: 3 Novice

    What's fastest way to schedule without messing with chat bot, keeping this context? Have a bunch more tests which AI is telling me are from Spectrum's nodes / my hardware exonerated. Have already had techs here twice - I upgraded modem as the first tech recommended and got a more recent mesh router to be safe. This knocks me out of work video calls when I'm working from home (testing on a lag sensitive game - less important). Can you guys see the demarcation of your infrastructure vs. the building's lines (perhaps old, degraded?)? My internet used to work much better with dated hardware on modem / router front. thanks!

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  • HT_Greenfield
    HT_Greenfield Posts: 1,440 Contributor

    It's all greek to me but, in the meantime, as you have a decrease in echo requests sent through the local router than to it with said discrepancy even greater than any of the "loss" per se, just curious if you could check the local router's logs for any extraordinary activity and/or give it a try without the local router i.e. with the machine Ethernetted directly to the modem's WAN port just for kicks.

  • James_M
    James_M Posts: 5,677 ✅ Verified Employee Moderator

    There continues to be a high number of T3 errors. The fastest way to schedule an appointment is to reply here with your general availability and we can add you to the first available appointment window.