Recurring Outages in Area Code 66109

TPBKC
TPBKC Posts: 2 Novice
in Connectivity

Recurring and extended length outages have been occurring in zip code 66109. What is being done to resolve this recurrent issue. We have had four days of this intermittent outage pattern.

Best Answer

  • RAIST515O
    RAIST515O Posts: 355 Contributor
    Answer ✓

    Have you started any tickets with support, either through chat in the Spectrum app or by calling the support number on your bill? Someone has to look for and spot something potentially actionable before any action can be taken... and that may not get any real traction if someone isn't notifying them when things are misbehaving.

Answers

  • Jeannievargas1994
    Jeannievargas1994 Posts: 1 Rookie

    I’m always have an internet buffing or outage for the amount money I pay I deserve to have consistent Internet, but that doesn’t happen with spectrum lately. I don’t know what’s going on with you guys. I’m definitely considering switching 33711

  • Melissa_G
    Melissa_G Posts: 405 ✅ Verified Employee Moderator

    Good morning Jeannievargas1994,

    I've reviewed the signal levels coming into your modem and I have not detected any connectivity issues. Are there specific times of day when you've noticed issues? Does the issue occur primarily on only certain or all devices? Has any troubleshooting been completed to resolve the issues you've had?

  • TPBKC
    TPBKC Posts: 2 Novice

    It was a multi-day issue that was described as a network node issue. Biggest impact days were 10/01 through 10/06. Lesser impact days were 09/30 and 10/07. Lots of network outages for multiple hours, with multiple outages per day. Today is first day without any issues.

  • Tyleen_Z
    Tyleen_Z Posts: 1,154 ✅ Verified Employee Moderator

    I do apologize for the issues with our service. I did see some area wide issues in the past month on your account but nothing that is showing as lasting more than a day and not all the days you mentioned had a known issue.

    When you did have the issues did you do any troubleshooting steps such as resetting your equipment? If you have gone through these steps and the issues still continue a technician may be needed to come out and check the issues for you.

    -Tyleen

Categories