Why can't I get the 2 Gig Upgrade?

FORGIVINGJUNGLE
FORGIVINGJUNGLE Posts: 3 Novice
in Home Networking

I keep rereceiving texts from spectrum saying "Spectrum: Double your current speed with Spectrum Internet 2 Gig. Enjoy quicker downloads, lightning-fast uploads and 4K and 8K streaming across multiple devices. Plus, get Invincible WiFi included to help keep you online even if the power goes out. Visit https://spectrum.attn.tv/aLeQiuz7JRMo to get started."

when I use the link it just says there are no upgrades available at this time. So why keep texting me? Also when will this actually be available to me?

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Best Answer

  • William_M
    William_M Posts: 1,845 ✅ Verified Employee Moderator
    Answer ✓

    Hi @FORGIVINGJUNGLE, welcome to our community! One issue is that you are using your own modem which is not supported for the new speeds. We provide a modem for free which I recommend using instead. If you give us a call at 1-855-707-7328 we'll be happy to go over the available packages and arrange for the new modem.

Answers

  • FORGIVINGJUNGLE
    FORGIVINGJUNGLE Posts: 3 Novice

    I use my own modem and router both of which are capable of handling up to 2.5 gigs.

  • FORGIVINGJUNGLE
    FORGIVINGJUNGLE Posts: 3 Novice

    Is the modem the only issue? is the 2 gig even available at my address?

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