Why does my TV's original remote no longer work after getting a new receiver?

deedleann824
deedleann824 Posts: 251 Contributor
edited October 7 in TV Equipment

Last week I had a new Spectrum Guide 110H installed to replace my old Cisco receiver. The technician reprogrammed the UR3-SR3s to work the new receiver and control the on/off and volume TV functions, but now the TV's original remote doesn't function anymore. The TV is an Emerson LC320EM1F.

What happened? Is there a way to restore the original remote's function without disrupting the Spectrum remote function?

Answers

  • Katrina_L
    Katrina_L Posts: 211 ✅ Verified Employee Moderator

    Good morning @deedleann824. Welcome to our community. The remote to your TV should not be affected by the universal remote. Have you tried changing the batteries in that original remote?

  • William_M
    William_M Posts: 1,845 ✅ Verified Employee Moderator

    Hey @deedleann824! Replacing your receiver or Spectrum remote shouldn't have any impact on your TVs own remote. Does anything light up on it when you press buttons? Have you tried changing batteries?

  • deedleann824
    deedleann824 Posts: 251 Contributor

    The batteries check out okay. When I didn't think I'd need the TV's remote anymore, I removed the batteries. That was a week ago. I don't know if that is the reason the TV's remote isn't functioning now even though I put the same batteries back in.

  • deedleann824
    deedleann824 Posts: 251 Contributor
    edited October 7

    I think I hit on a solution, just in case anyone wants to know. I removed the batteries, held down the power button for 1 minute. Inserted one battery while holding down the power button, released the power button, then put in the other battery. Don't know why that worked, just a suggestion I found online.

  • Katrina_L
    Katrina_L Posts: 211 ✅ Verified Employee Moderator

    @deedleann824 we are happy to hear that you were able to get that resolved, thank you for the information.

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