Reboot Router/Modem

patgiblin
patgiblin Posts: 1 Rookie
in Connectivity

I need remote reboot of our router/Modem

Answers

  • RAIST515O
    RAIST515O Posts: 355 Contributor

    Should be able to log in and do do it through the Spectrum App or website where you view/manage your equipment. Can also call support. Would expect it would be quick through the app's chat feature as well.

  • Jilliana_M
    Jilliana_M Posts: 317 ✅ Verified Employee Moderator
    edited October 10

    Hey @patgiblin,

    Welcome to our community page and thank you for your comment! We'd be more than happy to reboot your equipment for you, but before we do, is there a particular reason for the reboot? Are you currently experiencing any issues with your connection or services? Upon checking the account, I can confirm the modem is connected and I can see a google router connected. Below I have included some self-service steps for rebooting the equipment manually and through our self-service My Spectrum app.

    To reboot the equipment manually you can,

    1. Unplug the power cord from the back of your modem. If you have Home Phone service with battery backup, remove the battery.
    2. Unplug the power cord from the router. (Skip this step if you have a modem/router combo, also called a gateway.)
    3. Wait 30 seconds, reinsert the battery (if applicable) and reconnect the modem power cord.
    4. Wait two minutes to allow the modem to connect. The modem connection lights should be solid.
    5. Reconnect power to the router and wait two minutes, allowing it to connect.
    6. Your device should automatically connect 

    To reboot the equipment using your account via the My Spectrum app you can,

    1. Select the Reset it button below to be taken to your account.
    2. Under the Internet sub tab, choose your equipment from the list.
    3. If you see a "Connection Issue" status next to your equipment, select Troubleshoot.
    4. Select Restart Equipment next to a device.
    5. Select Restart Equipment again.

    If further assistance is needed please let us know. We are available 24/7 via this forum, and on all other social media platforms including Reddit

Categories