Internet outage notification

fathafluff
fathafluff Posts: 1 Rookie
in My Spectrum App - My Spectrum App Feedback

A few weeks ago I had an internet outage where my internet and tv stopped working. I tried resetting my router and modem numerous times and eventually it was working again. It happened today and I tried the same things, but it didn't work. I called for service and was told there was an outage in my area, and did I want a text message when it was resolved. I said "Yes." The problem was resolved fairly quickly, but the text message was quite a bit later. My question: Why couldn't I be notified of this outage so I didn't mess with my router to try to resolve this myself, when it wasn't my problem?

Comments

  • James_M
    James_M Posts: 5,677 ✅ Verified Employee Moderator

    Hi -

    There are times when customers see an issue before it is identified, and other times when it is resolved on a customer level but the notification is delayed until the issue is fully resolved for everyone. Restarting the equipment is always a good first step, and you can always check the My Spectrum app for notifications of know issues.

    Thanks!

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