Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
When did Spectrum change the billing description from "Spectrum" to "Charter Services"?
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Can not access my charter.net email account
All of a sudden my Dad hasn't been able to access his @charter.net email account. There service is under my name so I called them asking to reset the password, which they did.
I tried to login to webmail at https://webmail.spectrum.net/mail/auth but after entering his account info it redirects me to login to https://www.spectrum.net/login/#/?targetUrl=https://mail2.spectrum.net, I try login with his email and the password but get the error message "The info you entered doesn't match our records. Please try again."
I called tech support again and they tell me that his @charter.net email doesn't have a mailbox created, which can't be right cause I've sent an email to his account and I don't get a bounce back email. He has had this email for over 10 years and all of sudden it just stopped working, does anyone have suggestions on how to get this fixed?