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Caller ID Issues
My Caller ID recently started showing up as Private 0 whenever I call family and I was wondering if there was any way to fix that? I was wondering if recent updates might have accidentally changed something or if something else could be wrong.
Best Answer
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Answers
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Satch wrote:
"The issue with Caller ID on TV with select numbers seems to be a problem with that call parties' phone carrier and Spectrum's Voice Landline Directory."
The numbers that appear as Private in my call log, are numbers from persons using Spectrum Voice as their phone service. The numbers of persons not using Spectrum as a carrier are displayed correctly in the call log.
So if the problem seems to be with the calling party's phone carrier, then Spectrum Voice is exhibiting the same problem as well.
I've already reported this issue to Spectrum.
Spectrum's response was that they know about it. There was no indication from the representative that Spectrum was working on fixing the problem.
Jim
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Hello@Satch,
I think that my previous post could use some clarification. I'm not referring to Caller ID on TV, which Spectrum considers a system bonus. I don't use that feature, since I find it to be an annoying distraction.
My problem is that when someone with Spectrum Voice calls me, their Caller ID is not transmitted, even though that person doesn't have their outgoing Caller ID blocked.
I verified this by bringing up the call log on my TV, using the Spectrum menu option for it. Those calls are listed as Private by Spectrum's system. I could tell which ones they were, based on the time.
Calls from people using other carriers, display the correct Caller ID.
Today, the same thing happened when a person called my cell phone, using Spectrum Voice. The Caller ID didn't appear.
I don't use Spectrum Mobile as a wireless carrier. This suggests that Spectrum Voice is not always transmitting the Caller ID.
The problem occurs randomly, but the unintentional blocking of Caller ID from Spectrum phone numbers presents a problem for me. I'm going to contact Spectrum with this additional information.
There's a serious flaw with an important feature in Spectrum's phone service. That feature is part of normal telephone service from any carrier, and not a bonus from Spectrum.
Jim_R
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