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Still getting RCD-1007 errors

dfoxdfox Posts: 7 Participant
edited May 12 in Spectrum TV for Roku Devices May 02, 2022

Has there been any progress resolving the RCD-1007 errors on the cloud DVR playback? I’ve had this problem since getting Specttum several months ago, and if anything the problem has actually seems to be happening more frequently the last 4 weeks.

Accepted Answers

  • James_MJames_M Posts: 3,798 ADMIN
    May 05, 2022 Answer ✓

    @dfox

    Thanks for the additional information. The playback issue you described is a known issue and while our app developers are working on a fix, there is no ETA. The suggested work around is to allow recordings to complete recording before starting playback. Starting playback on CloudDVR before the recording has completed may cause playback errors.

Replies

  • The_Way_I_See_ItThe_Way_I_See_It Posts: 32 Contributor
    May 03, 2022

    dfox: I have been encountering this problem for a while too. Rebooting the devices has generally not fixed my issues. The problem just seems to come and go. Many times if I do nothing but wait a couple hours and the recording will start to play ok. Is this the way it seems to be occurring for you?

  • kcollin3kcollin3 Posts: 4 Spectator
    May 04, 2022

    I have been having this problem for months too. Restarting does not resolve. In the other post that this was logged and then closed, has it been prioritized by the engineers to find a solution?

  • dfoxdfox Posts: 7 Participant
    May 04, 2022

    I also have restarted the modem, restarted Roku, logged off and back in to spectrum app, removed and reinstalled spectrum app - same result. Have done this multiple times. None of this has anything to do with this error.

    One interesting piece of information is I came from directv where I could pause live tv. Because spectrum does not have this capability I record shows to watch. Here’s the rub - when watching a recorded show that has completely recorded before I start watching it, it is rare that I get this error.

    9 times out of 10 the problem happens when I start watching a recorded show that is still in the process of recording.

    Hope that helps narrow down what’s happening for the engineers to fix.

  • The_Way_I_See_ItThe_Way_I_See_It Posts: 32 Contributor
    edited May 6 May 06, 2022

    I am having the same problems too. Again.And it is not just the Roku. It is on all my devices. WEB and Android.

  • mako59mako59 Posts: 1 Newcomer
    May 07, 2022

    I've also had this problem since getting Spectrum cloud DVR. Seems to happen when I FF or REW a couple times in a row - and as dfox noted, nearly always while watching a program that hasn't finished recording. Tried all the reboot/restart/logout/login remedies with no success. I've called in the issue a couple of times, but never got any solution. Very frustrating. Seems the Spectrum cloud DVR is a very immature system. (Of course, the whole streaming app needs much improvement.)

This discussion has been closed.