Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.
Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
You are currently viewing the Spectrum Community Archives
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled
If you have a question or comment, please start a new post (registration is required)
Leave the Archive
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled
If you have a question or comment, please start a new post (registration is required)
Leave the Archive
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Still getting RCD-1007 errors
dfox
Posts: 7 Participant
Has there been any progress resolving the RCD-1007 errors on the cloud DVR playback? I’ve had this problem since getting Specttum several months ago, and if anything the problem has actually seems to be happening more frequently the last 4 weeks.
5
Accepted Answers
-
James_M
Posts: 4,036 ADMIN
Thanks for the additional information. The playback issue you described is a known issue and while our app developers are working on a fix, there is no ETA. The suggested work around is to allow recordings to complete recording before starting playback. Starting playback on CloudDVR before the recording has completed may cause playback errors.
1
This discussion has been closed.
Replies
dfox: I have been encountering this problem for a while too. Rebooting the devices has generally not fixed my issues. The problem just seems to come and go. Many times if I do nothing but wait a couple hours and the recording will start to play ok. Is this the way it seems to be occurring for you?
I have been having this problem for months too. Restarting does not resolve. In the other post that this was logged and then closed, has it been prioritized by the engineers to find a solution?
I also have restarted the modem, restarted Roku, logged off and back in to spectrum app, removed and reinstalled spectrum app - same result. Have done this multiple times. None of this has anything to do with this error.
One interesting piece of information is I came from directv where I could pause live tv. Because spectrum does not have this capability I record shows to watch. Here’s the rub - when watching a recorded show that has completely recorded before I start watching it, it is rare that I get this error.
9 times out of 10 the problem happens when I start watching a recorded show that is still in the process of recording.
Hope that helps narrow down what’s happening for the engineers to fix.
I am having the same problems too. Again.And it is not just the Roku. It is on all my devices. WEB and Android.
I've also had this problem since getting Spectrum cloud DVR. Seems to happen when I FF or REW a couple times in a row - and as dfox noted, nearly always while watching a program that hasn't finished recording. Tried all the reboot/restart/logout/login remedies with no success. I've called in the issue a couple of times, but never got any solution. Very frustrating. Seems the Spectrum cloud DVR is a very immature system. (Of course, the whole streaming app needs much improvement.)