Didn't find what you were looking for?
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled
If you have a question or comment, please start a new post (registration is required)
Leave the Archive
How long does it take to refresh the Guide contents?
Tech support on the phone, and tech support in the store, insist that the Guide should refresh completely in one hour.
I've never had that work, ever.
I one hour, I sometimes get the Guide contents for this afternoon. Maybe even the evening. But never for the full week, so that I can record the sporting events that are coming up later in the week.
That usually takes 24 hours. Or more.
Maybe it's just slow in my market. My market seems to be behind the times in several ways (no 4-tuner DVR, DVR maxes out at 500 GB, no options for alternate DVR boxes, etc.)
Is this (taking longer than an hour to refresh the entire Guide) typical for everyone?
Best Answer
-
This content has been removed.
Answers
-
This content has been removed.
-
Thanks Satch
Model DCX3510-M ... aka model DCX3510/F080/012/500 Platform ID 2071 Phase 1
I don't know how to figure out what Guide it's running.
The DVR box is a replacement of an existing DVR box. So I guess that counts as a new install.
And yes, I have the same problem any time that I lose power, or have to reset the box by unplugging and plugging it back in. Longer than an hour ... in fact, quite some time. Got it. Glad that it's not just me. (Actually, I wish it was just me. Sad that this is a system-wide problem.) Thanks again Satch
1 -
Hi @GBAfamily!
How long is it taking the guide to populate information more than 2 days out? How frequently are you needing to reboot? If it never gets to a point where even a full week is populating I think there is a bigger issue, such as a signal problem or receiver issue. Do you have other receivers in your home with the same problem?
0 -
The Guide takes at least 48 hours to fully populate. I haven't measured it, but as Satch says, it routinely takes "a few days."
It always populates--eventually.
Frequent reboots? My box was about 5 years old and it was getting worse and worse. So earlier this week I switched it out for a new box. (Sadly the "new" box is the exact same 2-tuner 500 GB model as my 5-year-old box--man, you would think we could get a modern tuner, but that's another whole story.) Anyway, so this is a brand new box, and it still hasn't populated.
Oh and the service technician checked my signal on the same day that I installed the new box. "All good," he said.
And yes, the other receivers don't fully populate in an hour. I'm thinking this is "working as expected." Sadly, this makes no sense at all. The Guide is what? 10 M-bytes? 100? Even a G-byte? And it's just pain text. No graphics, no videos, no sound. This should take at least several seconds to populate. Maybe even a minute. I'm guessing that there was an engineering decision made somewhere, by somebody, to throttle the process of populating the Guide. Maybe the decision was made back in the days of modems. Ouch.
0 -
This content has been removed.
-
It looks like I have an i-Guide. (Using Google, I couldn't find a website that let me type in an address and reveal my exact Guide model. But the illustrated "how to figure this out" guide was pretty helpful.)
So the slow populate-speed seems to be exactly the same for this new install as it always has been for every single reboot. If I reboot, then it takes 48 hours, at least. This new box install: exactly the same.
The population issue is only an issue after reboots (power outages, etc.). If it's just a quick power blip, the programming stays. But if it's out for an hour or more then that's the same as a reboot.
The Guide is never slow for scrolling and searching. The TV signal seems to be strong. I get some glitching once in a while, but that's pretty rare.. Usually the signal is very good.
The tech only tested outside, not inside. But I have to say that my Internet speed is really remarkable. So from a technical standpoint, I can't imagine that my Internet signal strength is great and my TV signal strength is horrible.
The reason that I suspect some sort of software-based throttling is that it makes no sense--intellectually--that 100 M-bytes should take even 24 hours to upload. That's 4 M-bytes per hour (66 K-bytes per minute)? Those are analog modem speeds. Even if it was 1,000 M-bytes instead of 100 ... my cable box is capable of receiving data several orders of magnitude faster than that. So if the upload isn't constrained on the receiving end, then it must be constrained on the sending end. OK, I get it that Spectrum has to constantly update millions of desktop sets with constantly updated guide data. But the Guide data is not customized per desktop. This just doesn't make sense. I don't imagine that they're doing this on purpose; but it's easy to imagine that they're doing this by accident. Throttles were put in place years ago, and no one has thought "Oh wait, we should go back and fix that."
Thanks for all your help Satch. I suppose I should ask for a tech visit to check signal and drop. Thanks again.
1
