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Unable to record Hallmark movies on DVR
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We tried to restart dvr and deleted all our old recordings. It said recording but would not show up on list. When looked at under manage recording it had a weird date
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I am have the exact same problem, it saids it is recording has red circele beside it and everything. Only happend when I had to switch my box out and it cam with the new Specturm guide. I am still on legacey/TWC pricing and plan my old box had the ODN guide.
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I am having this exact same issue! It’s with Hallmark Movie Channel movies. Using the spectrum guide on the box.
it allows me to the schedule the recording. It shows a red dot. It even says recording during the movie on the box however when I go to the DVR the recording doesn’t exist. I record hallmark movies all the time and have only had the issue for the last couple weeks now.
there is plenty of space of my DVR and I have already tried to reset my box.
how do we fix this issue?
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Hello everyone yes it is JUST the Hallmark Channel NOT the Hallmark Movies & Mystery channel just the regular Hallmark Channel. All other channels for me at least record movies fine. I agree with Satch that the Moderator need to try and record a new movie on the Hallmark channel. It is wired it just happens with brand new 2022 movies old movie on the Hallmark channel record fine.
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Same exact issue in the 28270 zip code. When I set to record a Hallmark movie from the Spectrum Guide it will not record. There was a new movie in June I tried to record 3 different airings and it never recorded. Also happened last week. Other shows on any other channels record with no issues. Plenty of room on DVR.
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I am looking at the Spectrum guide for 7/23 at 0800 p. m. when there is a new movie on Hallmark but it does not denote that on the guide. This issue started in June for me. I have never had issues with recording prior to a few weeks ago.
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Zip is 53717 and everything described thus far matches my problem (new showings are blocked, red dot shows recording but DVR blank). Have tried recording on HD channel & regular Hallmark. Nothing. They will record on next showing date (usually Sunday at 5:00pm). Just started in July. Chatted with Spectrum rep today. We think it is a Hallmark restriction since Spectrum just receives the service. Perhaps Hallmark wants higher viewer ratings?
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Satch….where do we report? I already called tech support twice. I have Spectrum guide and, as an example, Hallmark’s Campfire Christmas on 7/16, 7pm CT did not record. As stated, showed up in scheduled, red dot on screen, nothing recorded.
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“Campfire Christmas” is available on demand so, based on all of @Vista 's diligence, it sounds like “Hallmark Channel” movie premieres as well as movies available on demand fail to record on “Spectrum Guide” DVR receivers despite false-positive indications. I’m planning to determine whether these also occur with “i-Guide” DVR receivers which, being schedule-dependent, will take me until Sunday night.
Anyway, for the time being at least, if a “Hallmark Channel” movie fails to record, look for it in the on-demand menu. If it’s not there either, it may have been a premiere, in which case, look for & try the next “encore” airing of it and/or check for on-demand availability a week or two later.
To whatever extent this may also apply to “Hallmark Movies & Mysteries”, the classic “Hallmark Channel” is confoundingly apparently the only one of Hallmark’s “linear” channels under which movies are on-demand menu-channelized.
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Update: "Campfire Christmas" - which i watched part of via on-demand yesterday - has since been removed from on-demand availability. Thus i speculate its real-time repeat presentations coming up on Friday & Sunday et c. SHOULD record properly. Now let's see what happens with the real-time premiere presentation of "Christmas in Toyland" on Saturday! Maybe this whole thing will be fixed by then. Regardless, all of @Vista 's pro-action seems to be getting some results!
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One last update for posterity on this matter: i think i’ve determined how to tell if ANY movie is actually going to record on my “i-Guide” DVR receiver regardless of any positive indications & i’ve done enough spot-checking to believe that any currently recording-schedulable real-time presentations of ANY 2022 “Hallmark Channel” movies are NOT going to record whereas any from prior to 2022, will. I can tell by whether they subsequently show up in the “FUTURE RECORDINGS” list.
I still speculate that it may have something to do with movies being unrecordable until after they’ve completed some kind of current or imminently planned on-demand availability cycle. Pure speculation but this issue plus the fact that Spectrum has yet to float the real-time schedule reminders functionality up into the user interface of the “Spectrum Guide” receivers has me feeling an industrial nudge towards on-demand viewing & away from real-time viewing.
Since my last update i’ve discovered that “Campfire Christmas” is still available on demand via my i-Guide receiver even though it recently disappeared from on-demand availability via the online web-app guide. There are 63 “Hallmark Channel” movies (sans “Campfire Christmas”) available on demand via the web-app guide versus 59 (including “Campfire Christmas”) via i-Guide. I’m not going to reboot my i-Guide receiver to find out if that will square things up because it takes hours for my i-Guide to update to any useful extent and days to update completely.
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Our video team is aware of this issue and is currently investigating. We will provide an update when more information becomes available. Unfortuately, there is not an estimated time for this issue to be resolved.
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Regardless of which real-time-scheduled Hallmark titles may have been simultaneously available on demand at any given time, “Campfire Christmas” recently disappeared from on-demand availability and “Fashionably Yours” (“Hallmark Channel,” Aug. 3rd) is the only one currently remaining. I’ll see if “Campfire Christmas” records tomorrow on my i-Guide DVR receiver. I’ll keep an eye on what happens with on-demand availability & real-time scheduling of “Fashionably Yours.” I’ll see if the premiere of “Christmas in Toyland” records &, if it fails to, whether one or another of its subsequent airings does & i'll keep an eye on whether it eventually becomes available on demand.
I was wrong about scheduled recordings that fail to appear in the i-Guide receiver DVR “FUTURE RECORDINGS” list having anything to do with whether they’ll record. It doesn’t & thus this was never about *all* 2022 Christmas titles. Also, my “Spectrum Guide” receiver is non-DVR & i never implied that i was looking at any of this on it.
My compliments to @Vista & @Satch & @James_M et al for keeping it real & i apologize for my own failure to do so. Merry Hallmark Christmas in July to all!
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Thanks James for the update. Not sure if you are Team Spectrum or Team Hallmark but, either way, a solution will be most appreciated. I reached out to Crown Media via email to see if they could explain. . Got the auto-reply that thanked me & they would respond. That was 4 days ago so still hopeful. My DVR shows tonight’s movie as scheduled so we will see.
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Vista again, with an update, Saturday 7:50pm CT. The premiere movie, Christmas in Toyland, is actually being recorded by the DVR! Just got a call from home that they can see it listed as a recording & playback was working. A sincere thank you to whoever flipped the right switch!
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