Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
You are currently viewing the Spectrum Community Archives
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled
If you have a question or comment, please start a new post (registration is required)

Leave the Archive

Will I lose Emails

Lee_469
Lee_469 Posts: 5 Spectator
edited December 2022 in Spectrum Archives: 2020 - Present

Hello, I have been a long time customer and have TV, Internet and Cell phones with Charter/Spectrum. If I decide to cancel my Internet Service, will I lose all my emails on my account? Thanks.

Tagged:

Answers

  • Renee_T
    Renee_T Posts: 987 ✅ Verified Employee Moderator

    Hello @Lee_469


    Welcome to our community! Spectrum email addresses are tied to the Internet service, so cancelling the Internet service would delete the email account as well.

  • Lee_469
    Lee_469 Posts: 5 Spectator

    Hello,

    But if the email is tied to the internet service, what about the billing and other info tied to the emails?

  • Steph_S
    Steph_S Posts: 515 ✅ Verified Employee Moderator

    You would have to update your email address with those companies and if there is anything within your email account that you need forward that to your new email address so that you do not lose those.

  • Lee_469
    Lee_469 Posts: 5 Spectator

    I wish I could keep my service, but I pay $75 for internet. 500mbps download /25mbps upload. I need better more upload. ATandT has 300 up and down for $15 less, no equipment cost and constant service during power outages. I really would like to work something out, I need the email service to continue. My small business and personal emails, that I have had for over 25 years, are important for banking, advertising, businesses, etc. What can I do to keep them on? Thanks.

  • Unknown
    Unknown
    This content has been removed.
  • Lee_469
    Lee_469 Posts: 5 Spectator

    What do i do to keep my emails? What is webmail and how do i get to it?

  • Unknown
    Unknown
    This content has been removed.
  • James_M
    James_M Posts: 5,489 ✅ Verified Employee Moderator

    @Lee_469

    I was able to locate your account based on your registration information. I can see that you are also a Spectrum mobile customer. For awareness, there is a monthly discount of $20 per line that is also associated with your internet service. If you cancel internet service, you will no longer be eligible for the discount. As an example, if you have two mobile lines, that means the mobile bill will increase by $40 per month if internet service is cancelled. Hopes this information helps in making any decisions about your subscription.

  • Lee_469
    Lee_469 Posts: 5 Spectator

    This doesn't help because I already added the ATandT Fiber so I can keep up with the times. I needed faster uploads for my work at home and Spectrum wouldn't give this to me. Bummmerrrr... I am now going to pay for both since it won't really save me anything. I will use the Spectrum only on rare occasions as ATandT is faster, and I can keep all the emails I have. My loyalty to Spectrum is just a number and not a person. I would switch everything but I need the TV channels for Shows, Commercials and Local Events I edit and play on local channels. I am working two jobs to help my mom who is on a fixed income and was hoping these changes would save me a few dollars, but, it is costing me more. UGHGHGhhhh....

This discussion has been closed.

Categories