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Caller ID on phones not registering correctly?
In the last week or so, incoming calls have registered as "person's name" out of area (no phone numbers). This is true for others calling me from their spectrum service and people calling from the ILEC carrier or cell phones. My sister's phone, 30 miles away (Spectrum service), shows the same info and blocks every call because she has AT&T smart blocking phones. Any idea what's going on?
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On April 11th I reported the same issue with incoming calls not showing a phone number and just saying Out of Area. The Spectrum tech just left my house and determined it was the modem that was the issue. Modem ET2251. He replaced the modem and I now have Name and phone number appearing again on my phone. The most amazing issue is that this Tech, who has worked for Spectrum for over 4 years, was not aware of this issue. Why is Spectrum not alerting there Techs of this problem. The poor guy spent 1 1/2 here trying to determine the problem. I did inform him of this forum and the issues we have all been having, but wasn’t aware of the problem. He also contacted a few Techs in the field that were somewhat aware but didn’t know the fix. This Tech listened to me and replaced the modem with a different model and solved this problem for me. Good luck everyone. Hope this helps all of you having this issue.
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Hello @BBattersby
Welcome to the Community! I'm sorry to hear that you're experiencing caller ID issues and I am happy to look into this for you. Is this happening on home phone or Spectrum mobile?
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Thanks Jaleesa and Satch -- I'm sorry I wasn't clear there. All of these are home phone services: my own, my sister, her neighbor, and my neighbor's.
Tonight, after reading the community posts, I did a complete reboot on my own modem to see if it would display numbers again. I called from my cell, and it registered only "wireless caller". I also called from my Google Voice number which previously did display the number at least. It shows "out of area".
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@BBattersby thank you for clarifying. If the caller ID is displaying "wireless caller" then it is now working correctly.
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Jaleesa--it used to register my name and the phone number. I can now report that EVERY call in the last 72 hours comes in as Out of Area. Just a name sometimes and Out of Area. So I can no longer tell if someone I know is calling from their cell or their home. Likewise, wireless call consistently comes in with Out of Area and no phone numbers.
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If anyone trips on this...tech support confirmed that the problem I described is a known problem with the modem model, and it's been a common cause for the last week.
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Same here , exactly how does caller I'd make it from TV to phone. Is it through modem or internet. The said they would send note to engineering to resolve. Have et2251 also. Have b.s.e.e could not find any technical papers on internet. You would think a bad firmware update you would reverse it till software working ok. Thanks Dennis.
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Also had to reprogram my att smart call to receive unknown or like above post stated all called will be blocked by att smartcall.
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Traded in et2251 for es2251 reactivated , caller I'd now working. Thanks to form on fix i.e et2251 upgrade failed unit. Good luck to engineering.
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I’m having the same issue with my caller ID. My problem started the evening of April 5th. My phone system went out and then came back on an hour later and then the problem started. I’ve called Spectrum Technical Support they rebooted my modem and router and no success. Tech feels it is the modem. I do have an ET2255 also. We have a technician coming on Thursday. Hoping they are aware of this problem. I will show them this string of comments. I’ll let everyone know the outcome.
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I had a problem where all my calls coming in were blocked. Two techs later and they were still blocked. Finally, read on the internet to go into the software program and reset it. I did this and it worked but now I have the same problem as the rest of you. Everything says out of state and one tech erased all my calls that were blocked when he tried to fix the phone. I have tried resetting my system. Something I have been told to do numerous times in the last few days and still doesn't work. You would think that from all these postings for the last 2 weeks, Spectrum could give us an answer.
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