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Missing Video Settings
Hello -
I am new to Spectrum and formally with U-verse for the last 17-years. While my resolution is set to 1080p, I cannot find the settings to address the two bullet points under #4 below regarding Aspect Ratio.
With U-verse, we were accustomed to easily zooming in/out or stretching the screen on non-HD programs like the STARZ Encore channels. For example, on STARZ Westerns many of the movies are in a letterbox format with big annoying black borders on all sides.
NOTE: Not sure if it makes a difference, but I have the Spectrum 210 DVR box.
Thanks in advance to anyone who can provide guidance.
To access Video Settings:
- Press the Menu key on your remote.
- Select Settings & Support.
- Choose Preferences.
- Select Audio & Video.
- Go to Video and press OK/Select on your remote. From here, you can access:Video Format: Select the screen resolution that’s best for your TV.
- HD box on SDTV Aspect Ratio: Choose from Letterbox or Zoom.
- SD box on HD Aspect Ratio: Choose from Pillar Bars or Stretch.
- Highlight Save and press OK/Select on your remote.
Answers
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Hi,
If you have the new Spectrum World Box and/or the new Spectrum Guide on your box in both cases, Native Resolution is preset by the box and HDMI connection based on the channel output. In all cases, regardless of box, the stretch and zoom options only work if the following are true:
1.) The box guide has the guise software to support changing SD channel outputs. )World boxes and Spectrum Guide do not.)
2.) The channel is an SD channel.
3.) The channel's SD output is not "fixed" by the broadcaster and can be changed by box settings.
Stretch and Zoom will not work on HD channels, regardless of box.
Satch
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Hi @Doublexx11
Yes, I still have the Cisco 9865 box with six tuners. They are hard to find. If you live in the Florida market, they might have some. Most still run ODN.
Unfortunately, if you get an ODN box now, it will most likley have only two tuners, If you get a World Box (no clock) you have four tuners.
If a six tuner box, like the Cisco 9865 or the Arris 3600 comes with Spectrum Guide on, it becomes a 4 tuner box.
You got this escalated, so all you can do now is wait. Give them a good month to figure this out and get those channels in proper HD format on your box. Than, I would say, contact your "contact" again. This shows Spectrum is working on this.
Satch
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Right. The Spectrum 110 and 210 receivers don’t have the aspect control function like at least some older receivers have but maybe your TV does and hopefully via direct random-access TV OEM remote control.
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My compliments to you for raising the flag. I can confirm that you are right on: Spectrum cable TV is carrying the SD simulcast of Starz Encore Westerns instead of the HD-origination feed. Starz Encore’s SD-simulcast feeds use letterboxing across the board programming-wise, the results of which are not even as good as what literal SD-only-origination channels do (e.g. fetv, Military History, MTV Classics et c.)
You might consider posting a request under Suggestions and Feedback for Spectrum to include the HD-origination feed of Starz Encore Westerns in the Starz Encore subscription package.
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Can you double-check and make sure that Auto Tune HD is enabled in the Guide Settings on the box? Or, if it's disabled and you want to keep it that way, then could you peruse the entirety of the Starz Encore channel line-up via Spectrum Guide on the box? Because at least some of those channels should definitely have a de facto HD channel number and at least some of those that do, will also have a de facto SD-simulcast channel number. Long story but if you want the same overall channelization experience via the box as you get via the app and web portal, you need to have Auto Tune HD enabled on the box.
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All World Boxes have 1 TB of storage.
Satch
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Hey Double, I have 2 rows of options in Guide Settings. Six in the top row and two in the bottom. Auto-Tune to HD is the third one in the top row. The name doesn't imply the state. I have to nav over to it and hit OK on it to see and/or change the on/off state. If it's not there on your box, give the box a reboot via the 🔄 button on the front panel of the box.
Otherwise forget about it and just peruse the entirety of the Starz Encore channel line-up. Just go to Starz Encore Westerns channel 607 and then surf up one channel at a time until you run out of Starz Encore channels and then go back to 607 and surf down one channel at a time until you run out of Starz Encore channels in order to figure out which channel numbers the unequivocal HD feeds are on.
Edit: Another thing you could try is Settings & Support > Support > Refresh Spectrum Receiver. Otherwise you might as well try to get a different box, especially if this one is the one you picked up in North Carolina.
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Someone is giving you wring information,
All World Boxes without a clock are 1TB. Whether they are the H (Humux) A (Arris) or T (Tichnocolor) They are 4 tuner devices.
They can't have an 80GB hard drive! My SA Scientific Atlanta boxes from 15 years ago had a 160GB hard drive!
Satch
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Thanks for the heads up, Double. “Display Size 1280x720” is nothing but the default rez the box uses unless and until it detects either 1080i or 1080p whether that be during bootup or fault condition/troubleshooting. You can see it happening in real time during bootup if you keep on eye on the TV’s HDMI input info. It starts off at 720p and then, by and by, you’ll see it switch over to either 1080i or 1080p as applicable. Note that you should always be able to see the box’s output rez, any time, on the fly, by looking at the TV’s HDMI input info.
Absence of Auto-Tune to HD would seem to imply that it’s irrevocably enabled which is far from a bad thing considering how it would typically be enabled by default anyway but you could nevertheless peruse the entirety of the Starz Encore stable of channels as described above to make sure you are absolutely unable to get any of them in HD just for kicks. I would.
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Yes,
The incorrect resolution for STARZ, is Spectrum incorrevtly outputting the signal on the box, but correctly on the app. You can't do anything but wait for a fix from them.
Satch
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You're welcome and thanks for the heads up, Double. My compliments to both you and Satch for confirming the problem with the Starz Encore stable of channels.
Also, yes, “Display Size 1280x720” is a static informational disclosure that doesn’t reflect on the ultimate HDMI detect-and-select dynamics. To expound on how i can see it happen in real time: with the box and TV both on and kicking, i hit the 🔄 button on the box and then hit OK on Reboot and pretty soon the box is displaying the de facto Spectrum splash imagery while the TV contemporaneously detects and momentarily displays the 720p HDMI input info and then after a few or several moments, the display momentarily blacks out before the splash image comes back with the TV contemporaneously detecting and momentarily showing that the HDMI input has changed to 1080p and the bootup routine continues and finishes with "Press any key to continue." All rather trivial, though, if your TV is showing that the HDMI from the box is 1080p whenever it's up and running.
The box is ultimately detecting the 1080p compatibility of the TV via HDMI and upconverting/upscaling each channel, whether it be 480i or 720p or 1080i, to 1080p and if the TV’s native rez is e.g. 4K/UHD, the TV will be upconverting and upscaling the 1080p input to display in its native 4K.
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