Picture, gif and large messages won't send on Spectrum Mobile

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Ianschwartz
Ianschwartz Posts: 3 Spectator
edited May 10 in Spectrum Mobile

Just switched to Spectrum Mobile and all 4 phones, 2 new, 2 carried over from USCell, constantly have an issue where mms messages will hang with a clock symbol. They will not send. If you hold on the message and click "stop sending and delete" it will go away. If I try again with the same mms, it goes through. Then the person I'm sending it to gets 2 of the same message. So frustrating. Is there a fix for this? It's clearly a Spectrum issue, not a phone. All 4 phones do it. 2 S24's, an S10+ and an iPhone 14.

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  • Renee_T
    Renee_T Posts: 698 ✅ Verified Employee Moderator
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    Hello @Ianschwartz


    Welcome to our community! I'm sorry to hear about the issues with MMS. Does this happen on both mobile data and when using WiFi data?

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