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My Spectrum App on my Samsung Mobile won't work. States Webview is disabled. How to fix it?

Blueberrie
Blueberrie Posts: 2 Novice
edited January 2025 in Spectrum Archives: 2020 - Present

As of 2 days ago My Spectrum App on Samsung Mobile won't work or open. It keeps saying WebView is disabled. When I go to my apps, Android System WebView is enabled. I also updated Android System WebView. I have uninstalled and reinstalled the My Spectrum app over 4 times. It just won't work correctly. What is the problem? How do I rectify this?

Comments

  • Renee_T
    Renee_T Posts: 1,010 ✅ Verified Employee Moderator

    Hello @Blueberrie

    Welcome to our community! I'm sorry to hear about the issues with our app on your device. What model is the phone? Also, what version of Android is the phone running?

  • Blueberrie
    Blueberrie Posts: 2 Novice

    Hello Renee,

    Thanks for the reply.

    Samsung Galaxy A54 - Android version 14

  • James_M
    James_M Posts: 5,519 ✅ Verified Employee Moderator

    Thanks. I reached out to the app team and they are aware of this issue and working on a fix. There is currently not an ETA, but look for a future update that includes a fix. In the meantime, you can access your account by going to spectrum.net from any supported browser.

    Let us know if we can assist with anything else.

  • Dewdrop528
    Dewdrop528 Posts: 1 Rookie

    I am having this same issue with my Samsung Galaxy S21 Ultra. There have been multiple app updates since and still no change.

  • christy_mcbride0818
    christy_mcbride0818 Posts: 1 Rookie

    I'm having the same issue with my Samsung A15; Android 14. It looks like this is only happening with Samsung phones. Any idea when an update will be released with a fix? Below is a screenshot of the error.

    Screenshot_20241007_141254.jpg
  • James_L
    James_L Posts: 68 ✅ Verified Employee Moderator

    The app team is aware of this issue and working on a fix. There is currently no ETA, but look for a future update that includes a fix. While a fix is being worked on, you can access your account by going to spectrum.net from any supported browser.

This discussion has been closed.

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