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I received the new modem from Spectrum. Will I be charged for this item on my monthly bill?
I currently use a different modem that I purchased several years ago. Will the cost of the new modem from Spectrum be charged to me? And how much is that?
Thank you.
Best Answers
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I purchased the old modem from Spectrum. You provided a new modem without me asking for it. Please confirm that your office will not be billing me for its use if I install it.
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Hey there @katietrooper,
Welcome to our community page! @Satch is correct, there is no charge for utilizing our equipment, as it is included with your service. Having said that, I was able to locate your account via your registration information and I can confirm that we sent a replacement modem due to your previous modem being outdated. I apologize for any confusion this may have caused, but I can assure you there will be no charge. The old modem will need to be returned to any UPS store within 14 days, to avoid any unreturned equipment charges. The process is very simple, and you can find more information on that here . If you have any questions, please know we are here for you 24/7!
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thank you both. You put my mind at ease.
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Awesome!
We hope you have a wonderful day and keep in mind we are here on the platform to assist 24/7.
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