Good Evening @sprill

It sounds like you have already done all the troubleshooting with the rebooting, fresh batteries, and everything. My question is, how do you know that Spectrum did an update? Was there something different other than the slower response time? Or did you just assume that because of the slower response time that an update had been done?

1.) The first thing I would do would be power off everything and unplug the cable box for at least five minutes to get everything cleared out. My concern is that if this brings things back up to speed with that remote is that it will only be a temporary fix. If it works.

2.) Next thing I would do would be to order a Clickr Backlite remote from Amazon. They are better than the newer remotes. In fact I have the Spectrum Guide World Box (no clock) and the tech gave us a Clickr Backlite remote and it is better than the Spectrum Guide remote. I even ordered a spare from Amazon, because I want to keep that brand of remote as long as possible. Here's an Amazon link to the remote that people like better than the Spectrum Guide remote:

https://www.amazon.com/UR5U-8780L-Compatible-Brighthouse-backlighting-Illumination/dp/B08V3VF4LK/ref%3Dsr_1_3?crid=3LIR5XT65BK6X&dib=eyJ2IjoiMSJ9.un5ytvZIqQFzV8lBJ4LusP3Gpbx3VOASJ7McZZFQfkvk7zN_lqUdPskYDEo1WD5H5ciLi2PNNtLSiSIHKOtwgDcWFY2g3zryXtLj7-pJ8U4fODxk-9Ca-dqAOXAgUTQuhQ0Wcs8Z2GkfyxQEPUr4e8YELg4VwfgomjAMf6JxXghmhaWtVixsgjNzWlXnDR-EJrfxe9SW-UUZEJ7XgpvJsbUUul_eBbDhy91NSrJqL8E.ZBzbjgmSYMZ7zQbb7Jg6tV5mVik-oHetQ-4_xIcrK38&dib_tag=se&keywords=spectrum+clicker+backlit+remote&qid=1744587709&sprefix=spectrum+clickr+backlite+remote%2Caps%2C124&sr=8-3

3.) Call for a signal and drop line test. Let the tech check your cable line and outlets. There might be something that could be old wiring or sometimes a maintenance upgrade may make something slower. Tell the tech you don;t want a different box. Or see if he/she has that same model of box on his/her truck. That's gonna be a long shot though.

4.) The next step if the tech can't do anything is live with the slowdown until the box dies. What is your DVR percentage at? If it is above 75% the boxes can start to slow down. Maybe deleting some series that you don't watch anymore might speed things up with the remote.

5.) Lastly, bite the bullet and get a new box. The Clicr Backlite will work with a new box. The only way to save your recordings on box swaps is change your account to a XUMO streaming box and either Cloud DVR service, (store 50 shows in the cloud for 90 days) or get DVR Plus, (Best value) store 100 DVR shows in the cloud for a year. But there is a learning curve with XUMO's box and guide, Personally, I would not go with the XUMO route.

Hopefully somewhere within steps 1-3 this gets fixed.

Satch

Hey @sprill

That is great that a Spectrum rep said it is a problem within. That will get tickets in and three or more people reporting a problem escalates an issue so they know this is not a "bad box." But a failed update.

Satch

The Good News @sprill ,

Pausing live TV is now available with XUMO as well as preview/review Windows. It was added in an update.

You also don't have to take a Xumo box. You can get a Spectrum Guide World Box. Tell the tech you want a standard DVR box if you don't want a XUMO

Here are the pros and cons of Xumo Streaming Boxes:

There are pros and cons to streaming boxes, but this is the new route in technology that all the TV vendors are gradually moving to as they rely more and more on Internet and streaming technology. The XUMO moves the customer from a cable TV box experience to a streaming box experience. There is a learning cure with the guide and remote being different. Let me provide some pros and cons of XUMO boxes.

Pros:

1.) TV services stay exactly the same.

2.) The old cable box channels and streaming apps are all in one place.

3.) Shows are stored online in the cloud with two DVR options from Spectrum:

A.) Cloud DVR- Store 50 shows for 90 days.

B.) Cloud DVR Plus- Store 100 shows for a year. (Best value)

4.) Because shows are stored in the cloud, you don't lose them if you have to trade in your XUMO Streaming box.

5.) The cost is cheaper than a traditional box or DVR.

Cons:

1.) The Guide interface and buttons are very very different, and some say too basic compared to the box concerning guide data descriptions.

2.) The new system takes more steps to do tasks that on a standard DVR box you could do with shorter steps.

3.) Old School cable TV people and elderly people have reported frustrations in using the XUMO box concerning usage and navigation.

4. Standard) DVR's in general can be more reliable that streaming boxes/cloud DVR's because they are hardware-based. Streaming boxes depend solely on the quality of your signals and Internet WIFI.

5.) No previous channel recall button on Xumo remotes.

6.) Subscribers who subscribe to Spectrum Voice (Landline Phone) will lose the Caller ID on TV prompt on a XUMO box.

Satch

Steve,

Here is a YouTube video to try if your remote buttons have lagged response times. Some of the comments say that this works. Can't hurt:

I still think that your issue is cable box related. But i found this video so give it a shot. I only recommend trying this when all other methods have failed.

Satch

Don't know how to do that and don't have a YouTube account.

I have been using Spectrum's DVR's for nearly 10 years. Since the Spectrum update on April 10, when I press the rewind button to get the 15 speed for rewind it now generally goes to 1/2 rewind speed (slow mo) and takes a couple of seconds just to get there. When I press Pause it can take 2-3 seconds. Similar response with FF. It is absolutely terrible.

I showed it to the two techs that came to my house, on different instances, and they both saw the responses and said it was bad.

The responses for FF, Rewind and pause used to be almost immediate.

Hi Steve,

I wish there was a way to find out what happened to the "Update" on your service on April 10th and to "roll back the firmware." You have the newest traditional DVR guide, you have had had box swaps, so by the process of elimination, that firmware update is the problem.

Wednesday is today. (April 30) The only reason I said to wait til then because of the tech's suggestion to wait up to 48 hours for all the boxes to update. Whatever was done on April 10th has messed up your remote FF/RW/come out of Pause Speeds.

The new Spectrum Guide software takes a second for two to open the Guide, That is normal, it takes a second for two to delete recordings. That is normal. Three or more seconds for RW/FF.out of pause is not normal. Somebody on the higher up needs to escalate this, open a ticket, and keep that ticket open until you have proper DVR FF/RW//Pause speeds. If those speeds are more than a second of a delay.

In the meantime, try the steps on the video above with the remote. In researching this, I found out that sometimes, this can "speed up the process."

1.) Take out the batteries

2.) Press and hold down the power and input button for 30 seconds,

4.) With the batteries out, hold down the power button for 30 seconds and than the Input button for thirty seconds. (This will drain the memory) Press each button several times, up and down, especially the RW/FF/Pause/Play buttons.

5.) Spectrum Guide depends on Internet so I would unplug your Internet modem and router for several minutes. (Say five) Than reconnect the modem first, than the router. Since the firmware was updated, this can be a very important step.

6.) Reconnect the modem first, wait for it to come back online. Than reconnect the router, waiting for it to come back online.

7.) Turn off the box and unplug it for five minutes, After five minutes, plug the box back in wait for it to boot up. again.

8.) If the problem is not solved or comes back in a few days, tell a new tech who comes out that you have had multiple box swaps and have done all of these steps with no change and you need your signals and drop line investigated. I find it strange that in reviewing the conversations that none of the techs have checked the drop lines for ingress (static noise) The drop line might need to be replaced.

Satch