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Email upgrade password change by Nov 11
I have checked and the email is legit. The request is poorly worded and thus is incredibly short notice, as well! 5 days!
According to the instructions in the email, I am to change my password associated with my account. Did that. Then, login using my email addresses and change the passwords to those. I've done this (or at least for 1 of the 3), but nothing has changed for me.
If I understood the response on one of the other questions, what Spectrum wants is for me to associate all my san.rr.com email accounts with my account ID. But that's not happening and I can't make it happen. My account ID has no email accounts, in fact it asks me if I want to create one. My 3 email accounts are separate logins and even after changing passwords to account and email, they still aren't associated with the account ID. They are still reached by logging in to each separate email address.
What do you really want and how do I accomplish it?
Answers
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Hey @MeepMeep, welcome to our community!
I'm sorry for the confusion with our email service. All the notification was asking you to do is reset your password. At this time it looks like all of your email addresses are properly associated with My Spectrum usernames. You would still log in to them separately; Each email has its own username, which is the same as the email address, which you can use to sign in at Spectrum.net and then select "Check Email".0 -
You're saying I only had to change my account ID pw and none of my email passwords, and I don't have to have them all on one singular login.
I sure hope you're right, because it's absolutely not what some of your colleagues are saying, such as here (linked below), where Spectrum employee Mo S says "The passwords for the email and the identities will need to be the same since email will be accessed by logging into spectrum.net with the Spectrum ID associated with the email account rather than the current webmail site."
Currently I have 4 very different passwords, one for the Account ID and 3 for the 3 email addresses. ¯\_(ツ)_/¯
As for the confusion, many are confused. There are Reddit threads about this pw change request. (I also don't know why I was asked to change my pw as it already met the requirements of character count, uppercase, number, etc)
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Thank you for your response!
I completely understand your concern and to help clarify this a little better, each email now has to be attached to its own Spectrum ID, which is used to log into spectrum.net. For your account, this already appears to be the case. The Spectrum ID will be how you access email vs. logging into the webmail site, clicking the "check email" option on the left margin after logging into the associated account at spectrum.net. The password for the email needs to match the one for the Spectrum ID. If it doesn't, you should see an incorrect password message. You can reset the Spectrum ID password at spectrum.net, which also updates it for email.
This update is only to ensure a smooth transition and so that your email is not directly affected by the updated system. I hope this clarifies any confusion you may have, but if further clarification is needed, please know we are here for you 24/7.
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This clarifies nothing and seems to counter your initial statement.
I'm trying not to lose access to my email.
You're saying EACH of my 3 different @san.rr.com email addresses has to SHARE THE SAME PASSWORD as my ACCOUNT ID PASSWORD?0 -
There are whole threads on Reddit about this. No one understands what it is Spectrum is asking of us.
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Hello @MeepMeep;
Each Spectrum email address needs to be tied to an identity. The Spectrum account has a main identity but secondary identity for the additional email accounts on www.spectrum.net or the MY Spectrum app. You can go into the settings section and click on people. On the bottom of the page, you will see "Add a Person". Once that person is added then you can link your email to it.
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I had issues with this as well. I think the confusion is with the wording of the "People" tab, and "Add a person". Maybe it would be better to use "Spectrum ID" tab, and "Add a Spectrum User ID". I am one person with one account, and multiple "rr.com" email addresses. My experience:
•My username to sign into Spectrum.net (before migration) was a silly username that's different from my actual "rr.com" email name. When I tried to set all this up from the "rr.com" migration notice email, the link to change my password ultimately navigated me to a prompt to create a new Spectrum ID email (using the silly username), and wouldn't let me do anything else. There was no way to change the password for the "rr.com" email from there. (I was eventually able to change the password by using the "Forgot password" link while logged out.)
•After creating the new (silly username) ID, it auto-created a new "person" with the same (real name) that I use in my "rr.com" address. Now there are duplicate identical names/phone numbers in the drop-down boxes. The spellings can be changed, but you don't know which email/ID they're actually referring to. (Instead of using people's names here, it might be better to use an unchangeable hard-tied Spectrum ID)
•Then I tried to reorganize the PRIMARY/ADMIN ROLES, and in the process of sending invites for "new persons", and then trying to delete failed invites, I ended up deactivating my old email addresses, and could no longer log into them either from the old webmail, or from Spectrum.net. I could still log in with the (silly username)@spectrum .net, but the PRIMARY ROLE email uses the old "rr.com" email address, even though it said it was "INVALID".
Luckily, @William _M was able to reactivate my missing "rr.com" IDs, and it's no longer "INVALID". I could have lost over a decade of emails.
•Now when logging in as (silly username)@spectrum .net, the PRIMARY ROLE email is still shown as the "rr.com" email, but that same "rr.com" email is also the ADMIN ROLE. Clicking "Check Email" navigates to the newly created "(silly username)@spectrum .net" as the email. (This is VERY confusing!) There is no (silly username) shown in the list of ROLES or "people" anywhere...
•There is currently a pending "invite sent" to a "Person" of the same (real name) as the duplicates in the drop-down boxes, but I have no idea what actual email/ID it refers to. I'm afraid to remove it, because that's how I deactivated the old emails to begin with.
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pcooke9,
Thank you for your detailed information. It takes time to type all that, and I, for one, appreciate that you are trying to help us.
How did you get @William to help you? How did you reach out?
I, too, have been using my nycap.rr.com email for years. I will lose all the contacts I've made over the years, and worst of all, it's going to mess me up with things like Amazon, my medication supplier, Target, Lowes, tax accountant, etc. And, I can't imagine the glitches I'm going to have with things and businesses I'm not even thinking of yet.
This is such a mess for us. And, there is only one day left!!!2 -
@ferra ,
I actually meant @William_M. I accidentally added a space in there.
Anyway, I just mentioned my situation in another post, and William_M fixed it for me, without me having to contact support.🙂 I'm still not completely sure if everything's proper or not, but I'm not gonna risk making any more changes for now…
Idk if your situation is as simple, but good luck!1 -
I didn't create any new users on my account, but my wife is the administrator and I am the PRIMARY (whatever that means), but I still cannot get any of three email clients to reconnect after changing my PW as requested. Neither Outlook (new or classic) or generic IOS MAIL will even get past the login PW, only Thunderbird will actually connect to the mail.twc.com mail server with my new PW, but it cannot download any mail. I have memorized the server settings as I've tried numerous incarnations. What's becoming clear is that Spectrum has migrated our email server to some new system and it's gone horribly bad. I too will have to figure out all the 3rd party links that require email authorization; tax software, Autocad, Lowes, HomeDepot, license renewal, the list is endless as I've had my .rr.com email address for 26 yrs. Welcome to the future….the great irony here is the meaning of SMTP. Look it up.
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One other question. Do we change the email address we give out? I’m currently. name@nycap.rr.com. Am I supposed to change my email address to name@spectrum.net. or. mail.charter.net? I don’t see it in the directions. It seems to me that name@nycap.rr.com will no longer work. I’m thinking, for my Thunderbird client, I have to change the following:
- password
- configurations of the portal, etc
- and the email address I give out to others
Is that correct?
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I don't know, it's all clear as mud, not helped by their use of "account" and "password" interchangeably without seeming to realize it can apply to different things.
I'm hoping the two employees (one of whom is the @William_M that you mentioned) who've said I was fine are correct, and that nothing gets wrecked or lost. I, too, have years of emails that I sure don't want to lose!
It all makes me wonder if I should be migrating to gmail instead. ¯\_(ツ)_/¯
Anyhow, awaiting tomorrow anxiously!0 -
After reseting my password on 11/9, I have wasted way too much time trying to re-sync my rr.com email with my 3rd party email clients (Outlook/iPhone Mail) to the Spectrum server. Same issue as everyone else. Only works on spectrum.net (Check Email). I assume eventually Spectrum will no longer support these legacy email accounts on their server so it is something we will eventually all face in the future. Just gave up and started switching all my contacts to my gmail rather than continue down this never ending rabbit hole. So far my wife's .rr.com 3rd party email clients are still working because she did not reset her password. But she will eventually will have to move over to gmail as well.
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Hello @LJGibbs;
I can understand the frustrations with this issue. We have identified an issue that is causing the problem. The problem is related to the password. You must reset the password on spectrum.net. Other methods of resetting the password will not update the password properly. If you still see a problem then we can escalate it further.
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Thanks Edward, on another discussion thread I had mentioned that I went ahead and deleted my rr.com account on my iPhone and I could not get it to connect after re-adding the account so everything was gone. I did not though delete the account on my Mac (Outlook 365) so everything was still there but it just couldn't sync with the server. So no sending or receiving of any emails for the last 2 days. I just logged in to my computer and lo and behold the connection has been restored (2 emails showed up). Mind you I did nothing (no changes) to that account. That said I went ahead and re-added the rr.com account to my iPhone and poof it verified the connection and now it's back up and running!!! Not sure what happened but it looks like the issue has resolved itself but like I said I didn't make any changes. I have already transitioned most of my contacts to my google account but will keep my rr.com account as a backup.
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"You must reset the password on spectrum.net" That's what I did on 11/9. I actually did it 3 times and spectrum support did verify the 3 changes. After that I could not even login to spectrum.net on my browser. That was eventually solved by clearing the browser cache. But until today (11/12) about 2 hours ago my email clients on my Mac and iPhone were not connecting. Hopefully my email clients stay connected and this is not just a temporary fix (fingers crossed).
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Btw, this is the error on Outlook 365: p-impout009.msg.pkvw.co.charter.net cmsmtp 66.115.157.235 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130
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I have reset my passwords using spectrum.net on the browser, as directed. I made sure I have the configs correct for name@nycap.rr.com, and I’m still getting “failed” messages. I reset the passwords on 3 of my Spectrum accounts. It’s not the issue of accessing Spectrum email via the browser. It’s trying to use my Thunderbird email, which has been reliable for many years.
I can get one of my Thunderbird emails to work each time; the second one I changed works occasionally, but most of the time I get.a “failed” message. The third one won’t work at all. I keep getting “failed” messages.
All 3 ID’s have the exact same configurations, and I did change the passwords per the directions - resetting passwords on Spectrum.net.I agree with what LJGibbs says. However, I do not want to transfer all my email to Gmail. The Thunderbird client has features Gmail does not have. I would like to continue using Thunderbird.
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ferra,
I know we had very similar situations. If you go to "Issue with Third-Party Email Clients" started by Phil_B and let them know your problem, I believe they will fix your issue or at least look into it for you. Mo_S corrected mine for me and all my emails are now working on spectrum.net and my 3rd party eM Client. It should be the same for your Thunderbird.Hope this helps!!
4seas
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@ferra I used your account when attempting to locate the issue with some accounts being unable to access mail using third party clients a few days ago, checking back, all of yours are showing the correct password type. Did you still have any emails you're unable to access via third party clients or is this a different issue you're now experiencing? You can create a separate post if needed.
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Mo_5,
Thank you for the response, and for looking into this for me. No matter what I do, I cannot access carol33 account using Thunderbird. That's the one of the three I can't access. I keep getting "failed" message. It works if I use the browser and go to spectrum.net, but not with Thunderbird email on Mac.
I'm thinking maybe I can try and save all the emails I have in Thunderbird and delete the account, and create that account again in Thunderbird. In other words, is the Thunderbird corrupted in some way, and can I start all over again and create a "new" account in Thunderbird, using carol33 and the same password? If I don't delete the account with Spectrum, and only delete and re-create it in Thunderbird, will that work? It may be that something is corrupt in Thunderbird and it's not accepting the new password. If I don't delete it with Spectrum, I figure I can re-create it, even if on my end it's called a "new" account with Thunderbird.
I have to figure out if I can do that. It will take some reading and research.I'm afraid to change my other accounts, which are even more important for me not to lose. I still have to change some. I had surgery yesterday, and am not quite up to par to spend a lot of time researching. It's only been a little over 24 hours since I had surgery. I'm still on post-op routine and medications.
Again, thank you for looking into this.2
