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LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

Outstanding Tech Ken

KPyle
KPyle Posts: 1 Rookie
edited December 2025 in Employee Kudos from Customers

i just wanted to send positive feedback on the outstanding tech named Ken that you sent to my home to resolve an issue I've had for over a year. He identified the main culprit quickly but there were a number of other minor issues (both inside & outside) that he also resolved. He truly went above & beyond. Please recognize him for his outstanding customer service. I live just outside of charlotte in Indian Trail. Thank you!

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Best Answer

  • Mo_S
    Mo_S Posts: 583 ✅ Verified Employee Moderator
    Answer ✓

    Hello and welcome @KPyle,

    Thank you for taking the time to provide feedback on your interaction with Ken. I have forwarded your comments to their leadership.

This discussion has been closed.

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