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Continually seeing the popup "do you want to continue watching spectrum tv?"
I'm having the same issue that I've seen many others in the forum asked about. Under "Best Answers", I see nothing but a myriad of questions from the verified employee tech supports, but NO answers. Each of the discussions is closed, with no way for anyone else to settle the issue and actually fix the problem. I've seen suggestions from other users, all of which we've tried, but none are effective. Is this issue solvable? I am frustrated to the point where I'm ready to drop Spectrum. This problem doesn't affect any other apps on the TV, nor any other streaming services that we have, such as Netflix, Amazon Prime, or Disney+. This tells me that it's not an internet or modem issue, or a TV issue, or Roku issue.
Best Answer
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Peculiar:
🔗 https://community.spectrum.net/discussion/comment/176357#Comment_176357 ↳ " … I fixed my issue by wiring my TV directly to my router. That solved the issue, even after I went back to a wireless connection. … "
🔗 https://community.spectrum.net/discussion/comment/182382#Comment_182382 ↳ " … So I assumed it was either my modem or my router. But when I returned the TV to my place, the error has now gone away (at least for now). Very strange. … "
🔗 https://community.spectrum.net/discussion/comment/169408#Comment_169408 ↳ " … Go to TV's Settings menu: Settings>System>Advanced System Settings>Network Connection Reset and clear the wifi, or wired, info. Restsrt device, and then reenter connection info. So far, this has been the fix for us. … "
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Answers
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Hi & welcome! The Spectrum TV app streams live tv, which makes it more sensitive to connectivity errors. It is likely that brief interruptions are triggering the "continue watching?" messages. It also looks like the modem has been online for several weeks without a restart. A good place to start is rebooting the modem and also restarting the Roku from the settings menu to clear out any information that might be causing errors.
If the issue continues after these steps, or if you still need help, let us know.
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Our modem has been on for years without a restart. The only times it reboots is when we have a power glitch. But this is the first time we've seen this issue with the "continue watching?" message.
The other suggestion—to reboot the Roku—we have done several times before I posted my message.
Thank you, though.
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Sounds good. If you would like to troubleshoot further, let us know.
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