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LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

Kudos to Allister

bobm41
bobm41 Posts: 1 Rookie
edited December 2025 in Employee Kudos from Customers

Huge thanks to Allister of the Pearl City, HI store, for his patience and expertise while attempting to port my phone number from Net10 to Spectrum on Dec. 26, 2025. It turned out to be a monumental effort, involving multiple phone calls, being shuffled to various departments, and dealing with a “locked number”. I don’t believe I could have done this myself. He showed great care and commitment to customer satisfaction. He is a true asset to Spectrum, and I feel I made the right choice for a carrier.

-Bob

Comments

  • Jilliana_M
    Jilliana_M Posts: 308 ✅ Verified Employee Moderator

    Hello @bobm41,

    Welcome to our community platform. We appreciate you bringing this to our attention! We love to hear when our team members are going above and beyond to not only meet but exceed our customer expectations. We will absolutely ensure that Allister is recognized for a job well done! Please know that this platform is available to you 24/7, should you need any assistance in the future. We are always happy to help!

This discussion has been closed.

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