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Android 16 My Spectrum App not working

samcer91
samcer91 Posts: 1 Newcomer
edited January 22 in My Spectrum App - My Spectrum App Feedback

For whatever reason, when I open the app I am unable to scroll any of the tabs. I only have Internet, and would like to set up parental controls from my phone, as I'm supposed to be able to, and it won't let me scroll in the internet tab, or any tab for that matter. I can see the content, but can't scroll

I have uninstalled, cleared memory, everything. I work in IT so I have an acute understanding of software troubleshooting.

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Comments

  • HT_Greenfield
    HT_Greenfield Posts: 1,230 Contributor

    Just curious …

    1. App version 13.24.2 or what?
    2. Phone or tablet?
    3. If tablet, landscape or portrait orientation, or both?
    4. Orientation rotation locked or not?
  • Belmount5121
    Belmount5121 Posts: 1 Newcomer

    Also having the same problem just not with parental controls

  • carlisle727
    carlisle727 Posts: 2 Spectator
    edited January 2

    I've had this problem for almost a year.

    Version13.24.2

    Android 16

    Galaxy S24

    Non-locked orientation

    Trying to use the website force opens the app.🤦🤬

    Guess they don't want me to upgrade. 🤷

  • James_M
    James_M Posts: 5,436 ✅ Verified Employee Moderator

    @carlisle727, @samcer91 & @Belmount5121

    Do you have horizontal scrolling enabled in the Android devices app drawer? If so, can you try enabling or disabling?

    The My Spectrum app is designed to act like a website and the tabs and scrolling are disabled when the device is rotated. I am wondering if the scrolling feature in the app drawer is impacting the app behavior.

    @samcer91 & @Belmount5121

    Can you reply back with the device and app version if app drawer approach does not work?

    Thanks!

  • 3184709234
    3184709234 Posts: 1 Newcomer

    Hello. I am having this same issue. I am not able scroll on any of the tabs. I have uninstalled the app a few times, restarted my phone and still didn't work.

  • HT_Greenfield
    HT_Greenfield Posts: 1,230 Contributor

    @carlisle727 : Quite an eye-opener from Samsung with reference to Galaxy S phones, here:

    🔗 https://us.community.samsung.com/t5/Galaxy-S-Phones/Unable-to-scroll-down-on-multiple-apps/m-p/3200901/highlight/true#M122307 : "[…] If it is only happening with third-party applications and clearing device cache didn't help, then it would be best to try a factory reset. […] If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. […]"

  • James_M
    James_M Posts: 5,436 ✅ Verified Employee Moderator

    Hi @all -

    I have reached out to our product team and this a known issue with the app. The team is currently investigating, look for a future update that will resolve the issue.

    Thanks for bringing to our attention!

  • Proximal1user
    Proximal1user Posts: 1 Newcomer

    Workaround found for Android 16 Scrolling Bug (My Spectrum App)
    ​Device: Samsung
    OS: Android 16
    The Issue: Vertical scrolling is completely unresponsive in the My Spectrum app.
    ​The Workaround:
    • ​Open the Game Booster settings (typically via the Gaming Hub or swipe-up menu).
    • ​Set the Game Booster mode to "Performance."
    • ​Return to the app and use two fingers to scroll. Place fingers directly on the last 2 tabs (Upgrade and Support)
    ​Message to Devs: This suggests a conflict between Android 16’s touch-polling and the app's overlay. Forcing Performance Mode seems to bypass the input lag or the "dead zone" created by the UI.
    😀

    Thank you for reading and have a great day.

  • MJ033113
    MJ033113 Posts: 1 Newcomer

    When logging in I'm not apple to scroll up or down on the app I already uninstalled the app updated did everything I have and it didn't resolve the issue.

  • Poppa7
    Poppa7 Posts: 1 Spectator

    My app will not allow me to scroll

  • James_M
    James_M Posts: 5,436 ✅ Verified Employee Moderator

    All -

    There was a recent update that should resolve this issue. Please ensure the app is updated and that you are using the most recent version. If you are still having an issue scrolling, please let us know.

  • Metalman
    Metalman Posts: 27 Contributor

    Yes. It's working for me now after the recent update. Thank you.

This discussion has been closed.

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