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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

Mailchimp Authentication

LR56
LR56 Posts: 2 Novice
in Email

Hello, I'm using Mailchimp to send emails. They require that my Email domain (new.rr.com) be authenticated. It's a process where I need to add 2 CNAME records and then add a DNS record. Where do I find a place to do this? Any help is appreciated. Thank you. -Rick

Best Answers

  • Tyleen_Z
    Tyleen_Z Posts: 1,123 ✅ Verified Employee Moderator
    Answer ✓

    Hello and welcome to the Spectrum Community!

    You can go to the following link here to get information on email settings to use a third party email client.

    -Tyleen

  • Edward_T
    Edward_T Posts: 650 ✅ Verified Employee Moderator
    Answer ✓

    Hello @LR56;

    I do apologize but the email you are using is on our residential email platform and it is not possible to add CNAME records. This can only be done if you purchase a domain name on our Business class service.

  • LR56
    LR56 Posts: 2 Novice
    Answer ✓

    I should add the Spectrum is not a business account.

Answers

  • HT_Greenfield
    HT_Greenfield Posts: 1,385 Contributor

    @LR56 : The point is that you can switch to biz-grade service if you want your spam to be authenticatible biz-grade marketing spam.

    🔗 https://mailchimp.com/help/about-email-authentication/ ↳ Why domain authentication is necessary ↳ "[…] Authentication can only be applied to domains that you or your business own and control. Public email services like Gmail and Yahoo cannot be authenticated."

    🔗 https://www.spectrum.com/business/internet ↳ Frequently asked questions ↳ What is the difference between Spectrum Business and Residential? ↳ "[…] 2. Features. Business Internet plans offer additional free features like the latest Internet modem, 25 email addresses with your custom domain name […]"

This discussion has been closed.

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