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LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

Kudo - Customer Service Representative - Cookie

tlcurry3
tlcurry3 Posts: 2 Rookie
in Employee Kudos from Customers

I had the pleasure of speaking with Cookie from Kansas City tonight 1/30/2026. I was having difficulty with providing Identification from a previous change made earlier in the evening. Cookie was very friendly and took care of the issue quickly and was very pleasant in doing so. Again, for the second time tonight I was acknowledged as a 34 years customer, for the first time in years I felt like a valued customer. Thank you Cookie!

Comments

  • William_M
    William_M Posts: 1,778 ✅ Verified Employee Moderator

    Hi again @tlcurry3! Thanks for this feedback on Cookie as well. I am forwarding your compliments now.

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