Kudo - Customer Service Representative - Cookie

I had the pleasure of speaking with Cookie from Kansas City tonight 1/30/2026. I was having difficulty with providing Identification from a previous change made earlier in the evening. Cookie was very friendly and took care of the issue quickly and was very pleasant in doing so. Again, for the second time tonight I was acknowledged as a 34 years customer, for the first time in years I felt like a valued customer. Thank you Cookie!