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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

Roadrunner email

ANNEJK
ANNEJK Posts: 1 Rookie
in Email

The email and online instructions provided to access Roadrunner.com email don't allow access to anything but setting up a new @spectrum.net email address. I've essentially lost access to all my roadrunner.com email accounts at this point.

Comments

  • Jilliana_M
    Jilliana_M Posts: 307 ✅ Verified Employee Moderator

    Hello @ANNEJK!

    Welcome to our community page! We appreciate you sharing your experience and are more than happy to help!

    As part of our ongoing efforts to standardize the webmail experience, all of our customers that are using webmail.spectrum.net to manage webmail settings and passwords, will now be redirected and able to access their emails via the Spectrum.net login page.

    You should have received an email communication regarding the change, along with password reset instructions if needed.

    In order to access your roadrunner email, you would want to login at https://www.spectrum.net/ using the full email address as the username and your existing password.

    If you are still experiencing an issue, or have additional questions, please start a new post or discussion. We are here for you 24/7!

    Thank you!

This discussion has been closed.

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