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A note regarding upgrades and Network Evolution:
Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year
LEGACY EMAIL KNOWN ISSUE
There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net
High Spilt Status in Tampa 33613
There seems to be confusion. Tech says it's available for my address and showed me with his equipment but still getting 1000 Mbps Download/40 Mbps Upload
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Hello @adanderson;
I checked the status of the upgrade in your area and it currently does not have an estimate. This indicates that it is at least 6 months before the work will be done.
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Now I'm getting conflicting information that contradicts what you're saying. Can anyone at Spectrum provide a straight answer to my question?
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Good evening, @andersonad
I am very sorry that you received conflicting information. We do not have an estimate of when this will be available in your area at this time. Once this is completed and the Network Evolution is available you will be notified to your preferred method of contact. -Lyn
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