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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

High-Split for Cleveland heights,OH

PromptUp
PromptUp Posts: 3 Novice
in Network Evolution

I'd like to check what's the status of high-split support for Cleveland heights,OH area ?

Tagged:

Comments

  • Mo_S
    Mo_S Posts: 579 ✅ Verified Employee Moderator

    Good morning & welcome @PromptUp,

    As of now, there is no estimated date listed for upgrades to occur or for symmetrical availability. All areas are expected to be completed next year, with 50% of our service area this year, and the remaining next year.

  • PromptUp
    PromptUp Posts: 3 Novice

    Recently I just got this email:

    Faster Internet is coming your way
Hello Spectrum Customer,
Great news! Your Internet service is getting a major overhaul.  

We’re always improving our network to provide you with the best Internet. Over the next few weeks, you’ll see technicians working in your neighborhood upgrading our network with increased upload speeds and improved performance, giving you:
More bandwidth to power more devices
Clearer video calls with family or while working from home
Better online gaming experience
We’ll reach out in advance with the timing for your neighborhood. 

You will experience a short interruption in service during the upgrade, but we’ll make every effort to perform this work in the overnight hours. We appreciate your patience as we improve your service.

Shortly after the upgrade is completed, matching upload and download speeds will be available up to 1 Gig.
  • PromptUp
    PromptUp Posts: 3 Novice
    image.png
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