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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

Does my Spectrum Router have a built in Firewall preventing from adding a new device?

Brunello71
Brunello71 Posts: 1 Rookie
in Connectivity

Comments

  • Edward_T
    Edward_T Posts: 650 ✅ Verified Employee Moderator

    Hello @Brunello71;

    Welcome to the Community Forums. The router does have a function when you can block a device from connecting to the router but you would have had to select the option in the router while using the My Spectrum app. The issue you maybe having might be related to the functions of the new device. Many WIFI devices you buy like Cameras and similar devices have limited WIFI bands that they can connect to. Most of them need to be connected to the 2.4 WIFI band but the router maybe connecting them to one that they are not able to use. You can force the devices to connect to the 2.4 band by opening the My Spectrum app, go to services, select Set up Smart Device on 2.4 GHz, and follow the on screen instructions.

This discussion has been closed.

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