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I want a refund

perfectstorm09
perfectstorm09 Posts: 4 Spectator
in Community Support

I had a transfer or service to my new address and a tech come did my service never told me to send in my old box. None of this was discussed or no email sent to me about this so they kept my old account charging me twice a month without me even knowing it I just now today and spectrum said there was no way to get me a refund this is not my fault y’all didn’t cancel or terminate the service at my old address. That is not my fault. Y’all need to take some responsibility for your actions. Y’all were supposed to cut my old service off. I want my . I was getting billed twice a month for seven months so tally it up and send me my money.

Best Answer

  • Edward_T
    Edward_T Posts: 555 ✅ Verified Employee Moderator
    Answer ✓

    Hello @perfectstorm09;

    Welcome to the Community Forums. I do apologize that your old account was not disconnected when you requested. I reviewed your account and confirmed that you requested the account to be transferred. I have escalated this to our Management to review this and contact you back about the charges you received.

Answers

  • perfectstorm09
    perfectstorm09 Posts: 4 Spectator

    y’all did not terminate my old but active without me knowing because I’m no longer at that old address and y’all build me twice a month for my hard earned money that y’all need to refund me back my money. It’s my money that y’all cook. Give me back my money simple as that.

  • perfectstorm09
    perfectstorm09 Posts: 4 Spectator

    y’all are 100% reliable for this. This is not a fault of my own so you cannot put it on the customer. The customer asked for a transfer of service and y’all failed to act accordingly on y’all‘s behalf take accountability.

  • perfectstorm09
    perfectstorm09 Posts: 4 Spectator

    send me my money back. It’s a simple as that and I will leave this whole thing alone. I will not go on Twitter, BBB or I do what I ever I have to do to run this company in the ground. I want my money it’s my money y’all took!!!!!!!!!

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