Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

New Phone Order Fraud Alert

dfaulkner0405
dfaulkner0405 Posts: 2 Spectator
edited May 5 in Suggestions and Feedback

Soon after ordering an iPhone 17 through my Spectrum account, I not only received the confirmation, but within minutes I received the attached alert. I was definitely suspicious so I went back into my account and started a Chat. After being handed off to a representative, I explained my concerns about clicking or uploading anything in the email but was reassured that the email had come from Spectrum and it was part of their authentication process. Even though I was still skeptical, I began the process, but was soon directed to a site that clearly was no longer Spectrum. I immediately stopped and did not provide any of the asked for information. I figured that worse case scenario, my order would be canceled and I would have to go to a store to make the purchase. I checked my CC and saw the pending charge, I then received emails saying my order was complete and my phone would be arriving on May 5. I then received further confirmation that the phone had been process and FedEx would be delivering it and I'd have to provide my ID. I am now awaiting their arrival any moment now. Please make your representatives aware of this Fraud scheme because if I weren't as technologically savvy, I may have then been the victim of identity theft.

Comments

  • Mo_S
    Mo_S Posts: 518 ✅ Verified Employee Moderator

    Hello and welcome @dfaulkner0405,

    The attached email is legitimately from us and a standard check that may be needed to process an order. We can see this email being sent in your account history on 5/2. I am going to remove the attached file as it includes your order number.

  • dfaulkner0405
    dfaulkner0405 Posts: 2 Spectator

    OK, thanks. However I did not need to provide the information even with the threat of order cancelation. The biggest problem was the site to which I was sent to upload the form of identification on the list. Everything just seemed "off." I had already had to authenticate myself when I signed into my account, provide all the CC information, which was also verified, and I will have to show my ID when the FedEx person arrives. I think you should eliminate that email request for photo ID upload from your practice.

Categories