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Email picture attachment

Towiporky1
Towiporky1 Posts: 4 Spectator
in Email

When I attach a picture file from my computer to my email and then try to open it, it does not open. I can delete the file but cannot open it.

Thanks, Tom W.

Answers

  • Mo_S
    Mo_S Posts: 525 ✅ Verified Employee Moderator

    Hello and welcome @Towiporky1,

    To confirm, you're logged into spectrum.net, composing an email, and attempting to view the attachment after you've selected it and attached it to the pending email, like the image below?

    image.png
  • Towiporky1
    Towiporky1 Posts: 4 Spectator

    I did this. But when I click on the image it will not open.

  • Mo_S
    Mo_S Posts: 525 ✅ Verified Employee Moderator

    @Towiporky1

    I understand, if this is the screen you're referring to, the attachment can't be viewed at this point after selecting the attachment from the file selection screen before it. Once sent to a recipient, they can download and view the attachment.

  • Towiporky1
    Towiporky1 Posts: 4 Spectator

    So, I f I understand you, I cannot look at the attachment before sending it out.

  • Mo_S
    Mo_S Posts: 525 ✅ Verified Employee Moderator

    You can view it when you're selecting the attachment, but once it's attached, it doesn't open to view before sending.

  • HT_Greenfield
    HT_Greenfield Posts: 1,319 Contributor

    What Mo said!

    P.S.: It's all Greek to me but i gather that webmail big-timers like Gmail may facilitate contemporaneous draft-phase attachment MIME encoding while others don't until you hit send, in which case the draft attachment hyperlink is essentially a preview of that which should be completely baked once sent. ☘️

  • Towiporky1
    Towiporky1 Posts: 4 Spectator

    Seem to me like Spectrum has diminished their email capabilities. Spectrum should be on par with Gmail. Spectrum email previously had the ability to preview an attachment like a picture before being sent. Why lower the value of your capabilities to customers?

  • Lyn_T
    Lyn_T Posts: 755 ✅ Verified Employee Moderator

    We definitely appreciate the feedback and understand where you are coming from. We take feedback seriously and will forward this over for consideration. Please let us know if you need any further assistance. -Lyn

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