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If the service is out this long…

tmo1983
tmo1983 Posts: 1 Newcomer
in Community Support

Spectrum,

Your customer base expects more. We pay good money for reliable internet, and when it’s actually working, it’s great! However, the service goes out several times a month and when it does it’s down for hours. We ought to get some kind of discount for all the hours we cannot access your service.

Answers

  • James_L
    James_L Posts: 65 ✅ Verified Employee Moderator

    Welcome to the community, @tmo1983 ! We're sorry for any frustration you may be experiencing due to the service interruption in your area. I submitted a credit request to your account. The system will automatically apply all eligible compensation once the alert for the area is cleared.

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