Joshua in Jacksonville, NC

Had to get on here and shout out Joshua in Jacksonville, NC. I was having a very strange internet problem and was trying to troubleshoot from home (which I’m usually able to do). I finally caved and requested a technician come help me troubleshoot. When Joshua arrived he was extremely polite and immediately got to work, following his initial troubleshooting steps. His meter wasn’t properly reading some of the speed/connection outputs and things just weren’t adding up. He assured me that I’m not crazy and something strange was happening. He told me he was going to reach out to one of his more experienced coworkers. At this point I feel like he could have easily guessed or stopped putting full effort into finding the problem. Instead, Joshua was just as determined to find the problem as I was. He followed every step he was trained to and figured out the issue with the help of a little back up, which was smartly called in. Him and his coworker then went above and beyond, ensuring that I am doing everything possible to optimize my internet connection and speed.

Joshua’s commitment to Spectrum customers, hard work, resourcefulness, and dedication completely fixed my internet issues. His actions reflected beautifully on his leadership, teachers, training, and all of Spectrum.

Thank you, Joshua!