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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

Outlook cannot access email account

BraafPaard
BraafPaard Posts: 1 Rookie
in Email

I am away from home. Outlook on my laptop cannot access smtp server even when I entered the correct email address and password. Outlook has no difficulty on my computer at home

Answers

  • alexkrebs
    alexkrebs Posts: 1 Rookie

    Having the same problem - I can't even access my email from home!

  • Mo_S
    Mo_S Posts: 579 ✅ Verified Employee Moderator

    Hello and welcome @BraafPaard,

    Are you able to access your email directly via spectrum.net? Have you verified the email server settings needed? If it's working through outlook at home, but not away from home, the network you're connected to may be blocking traffic in some way. Were you still within the US or international?

This discussion has been closed.

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