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Latency issues after network upgrade?

Introspective99
Introspective99 Posts: 2 Spectator
in Connectivity

Spectrum performed network upgrades in my area last week and now I'm seeing constant latency spikes - my last two video calls both dropped due to timeout and it's getting pretty frustrating trying to do anything that requires a solid connection. Is this a known issue related to these new upgrades? I tried to use the Chat feature on the website and it was stuck in an infinite loop of "test your route and modem" and didn't recognize the word "latency".

Comments

  • Mo_S
    Mo_S Posts: 542 ✅ Verified Employee Moderator

    Hello and welcome @Introspective99,

    I'm not seeing much issue with the signal levels to your modem, any latency or lost packets in testing, but did see some timeouts recently. We'd want to have a technician scheduled to investigate the issue further. We can set you up for the first available appointment, then you can reschedule though spectrum.net or the My Spectrum app if the time doesn't work for you. If you'd like us to get that set up, just let us know.

  • Introspective99
    Introspective99 Posts: 2 Spectator

    Thanks for looking into this. Please set up the appointment and I'll reschedule if needed.

  • Edward_T
    Edward_T Posts: 571 ✅ Verified Employee Moderator
    edited May 22

    I was able to schedule a service call.

    Please note that a reminder will be sent to you prior to the appointment. Please also be advised that someone 18 years or older with government issued ID is required to be present while our technician is on site. Should the appointment need to be rescheduled or cancelled, this can be done via the My Spectrum App, or you may contact us here for assistance.

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