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A note regarding upgrades and Network Evolution:
Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area for a specific service address

Zip 75631

RCLudlow
RCLudlow Posts: 1 Rookie
in Connectivity

why are we having these outages in my area? Is it time to turn Starlink back on. Very seldom had an outage with them.

Answers

  • Lyn_T
    Lyn_T Posts: 780 ✅ Verified Employee Moderator

    Good evening @RCLudlow and Welcome to our Community Forums,

    Thank you for reaching out to us about our services are not working as it should be. I’m seeing that we have an active concern in your area due to a fiber cut. These types of concerns take longer to repair. Our engineers are working to get this restored as quickly as possible. I have requested a credit review to be completed for the downtime. Once the services are restored you will receive a notification to your preferred method of contact about the credit review. Please let us know if you have any other questions.

    -Lyn

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