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Unable to access Spectrum app channel unavailable error VZTLP-4005
We are having issues accessing the Spectrum app on two different TV's in the household. One is a 32" ONN powered by VIZIO and the other is a 32" powered by ROKU. WiFi signal is strong and the only apps affected are the Spectrum one and any of the others bundled with it
This all started when I was having some pixelation on the VIZIO set and did a restart to see if it would help. When I logged back in I suddenly got a "channel unavailable WZTLP-4005" error. I tried every possible solution that I could think of. Unplug TV, modem, router, reset, factory reset, software update and spent a couple hours in a chat session with a Spectrum agent. With no resolution they set up a service call.
The tech who came out seemed very knowledgeable and tried many of the same things I did but couldn't figure it out either. He seemed to think that an update to the app might fix it at some point. I am also unable to cast (or link with Airplay) to the TV from my iPhone.
Earlier today I decided to surrender and swap it out for another TV (the 32" ONN ROKU) we have that we rarely use. Well I can't get on the app there either. No error code but just bounces back to the home screen when I click on it. I updated anything that needed updating and still no change. I also can't cast from my iPhone to that TV either and Airplay just stays on the Airplay screen (although the iPhone thinks it's casting apparently)
I was almost ready to buy a new TV but since discovering that the second TV we tried here doesn't work either I worry that I'll have the same issue. Our 75" VIZIO that is all of 10" feet away works fine as does the Hisense one on the first level. I have no idea where to go with this next and welcome any help at all
Answers
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Hello and welcome to the Spectrum Community!
I do apologize for the issues you're having with our TV App. I was able to find your account using your community login and I'm not seeing any known issues with accessing our app through Roku or Vizio.
I appreciate you trying the other steps in troubleshooting so I don't want to have you try something you've already tried. I don't see you mentioned anything about uninstalling the app and reinstalling it. Have you tried that?
As for the Airplay issue do you see the issue with only the Spectrum TV app or all of your streaming apps? If it's all the apps that is something you would need to contact Apple about.
-Tyleen
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I haven't uninstalled the app and re-installed as I didn't quite see the way to do that when I clicked on the app? I assumed that doing a factory reset would accomplish the same I guess. As for Airplay I just did a test (Night Flight and Tubi) and both worked fine streaming from my iPhone. I appreciate the questions
Loren
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OK I just tried Airplay again to watch a local news channel and it did work this time
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Okay can you try to uninstall/reinstall the app now? The process can vary from device to device though.
For a Roku you would go to the Roku Home screen and highlight the app you want to remove. Then press the star button on the remote and select remove app from the menu. Then you would go to the app store and reinstall the app.
For a Vizio if the app came with the TV you may not be able to uninstall it. Most of what I'm finding when doing a search shows how to move the apps from the main screen but it does not uninstall them. You may need to reach out to Vizio for help with that.
-Tyleen
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I will try this a bit later and report back Tyleen
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