Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

My spectrum app on my insignia roku device is fuzzy

Answers

  • Tyleen_Z
    Tyleen_Z Posts: 1,101 ✅ Verified Employee Moderator

    Hello and welcome to the Spectrum Community!

    I do apologize for the issues you're having with our TV app. I'm not seeing any known issues on the Roku with our app. Do you notice the issues on any other device using our app?

    -Tyleen

  • KB72
    KB72 Posts: 4 Novice

    No other issues, just the channels on spectrum

  • Tyleen_Z
    Tyleen_Z Posts: 1,101 ✅ Verified Employee Moderator

    Okay I understand you're having the issues with the Spectrum app on the Roku but do you have the same issue with our app on another device like a tablet or smart phone?

    -Tyleen

  • KB72
    KB72 Posts: 4 Novice

    Only the roku tv, my phone is great

  • James_M
    James_M Posts: 5,562 ✅ Verified Employee Moderator

    Have you tried restarting the RUKO TV?

  • KB72
    KB72 Posts: 4 Novice

    Yes even did factory reset

  • James_M
    James_M Posts: 5,562 ✅ Verified Employee Moderator

    Have you checked the cables and connections to ensure they are secure and free of damage, bends or kinks?

  • kend802
    kend802 Posts: 1 Rookie

    I have the same problem. Roku Insignia 720p. I did all the usual resets. reboots, etc. The fuzzy picture is on the live stream but not the on-demand services. Occasionally, the commercials on the live channels are clear and normal. I was using the set top box until about the middle of June 2026 because I don't watch much TV. Noticed it a few weeks later when I was watching the soccer matches. Coincidentally, Version 17 of the app had been released between those 2 dates. I would not have turned back the set top box if the picture was fuzzy. When using on-demand, the picture is fuzzy for about 2 seconds but becomes clear. I can monitor the data speeds and live streams peak at about 2MBPS but the on demand peaks at about 8 MBPS. I think the adaptive bandwidth for live channels on the app has broken.

  • GEM50
    GEM50 Posts: 1 Rookie

    TCL Roku with the same Spectrum App issue on Live TV. Menu's are clear and distinct but live picture resembles very low resolution, fuzzy, etc.. All other apps and live broadcasts are clear and distinct. App worked fine until just a few weeks ago, but I'm not sure if it is tied to the update or not.

Categories