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VIP Ring

mh sprich
mh sprich Posts: 4 Novice
in Digital Phone

I’ve setup VIP Ring for certain phone numbers. Lately I’ve been unable to use the IPhone App or Web site to view/manage my VIP phone numbers. When I go to the VIP Ring settings it says my VIP Ring feature is Off. I can turn it back on and add phone numbers, but after logging off my VIP setting gets turned off again. Has anyone else experienced this problem? Does anyone know what’s going on?

Answers

  • James_M
    James_M Posts: 5,562 ✅ Verified Employee Moderator
    edited July 10

    Hi & welcome !

    Are you managing phone settings through spectrum.net and going to Services > Home Phone > Settings ?

  • mh sprich
    mh sprich Posts: 4 Novice

    Yes, that is correct.

  • Tyleen_Z
    Tyleen_Z Posts: 1,101 ✅ Verified Employee Moderator

    Thank you! I was able to find your account using your community login and am not able to find any issues with your account that could cause the issues with the VIP Ring option.

    There could be some issues on the back end that I'm not able to see causing the issues and you would need to call in to customer service at 1-855-707-7328 to see what can be done.

    -Tyleen

  • mh sprich
    mh sprich Posts: 4 Novice

    Thanks for the feedback. I took your advice and called Spectrum customer service. It appears that my modem may have gone bad. A new one is on its way. Hopefully that will fix the problem.

  • mh sprich
    mh sprich Posts: 4 Novice

    In have to retract what I said in my last post. After further review Spectrum determined that there is a known issue with maintaining the VIP Ring settings, They say they are working on the problem but are unable to provide a resolution date. Meanwhile the VIP feature is basically unusable.

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