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I've had spectrum business for over a year

Redlinkcommunity
Redlinkcommunity Posts: 1 Rookie
edited July 11 in Connectivity

I've had static IP for over a year, as soon as I had them upgrade the router, I can't post websites anymore. I talk to several customer service representatives, and none of them can help me. What can I do so I can host my websites? I have static pass-through that connects to my PFsense firewall internet works fine but port 80/443 are blocked

Answers

  • William_M
    William_M Posts: 1,734 ✅ Verified Employee Moderator
    edited July 11

    Hey @Redlinkcommunity, welcome to our community! Unfortunately we can only provide limited assistance here for things like static IP and web hosting. What exact problems do you run into when hosting? Do you have other issues using the internet service? Do you see the same thing if you remove your PFsense firewall?

  • RAIST515O
    RAIST515O Posts: 326 Contributor
    edited July 11

    Are you SURE you had a static IP, or were you just fortunate enough to always be reissued the same IP because of a persistent connection on static hardware?

    A LARGE portion of connections will actually be configured as dynamic, but wind up renewing the same IP because nothing triggered a reason to issue a different one on expiration/renewal. An actually reserved and static address is usually an option that needs to be set up specifically and you may be charged extra to enable. It may not even be available to normal residential accounts, but restricted to specific Business Class tiers.

    Was this a physical router swap?

    If so, the system likely issued a different IP, maybe even in a new subnet, when it detected the new hardware ID's. If so, need to confirm if the newly issued IP will be a new static IP going forward, or are you configured to use a dynamic IP.

    Might be worth looking into how the new router is managing potential loopbacks—that may need to be tweaked also. Things can get a bit wonky when you want/need things to behave the same both locally and externally depending on this aspect of the network.

    If the new IP schema will be static going forward, need to update your Registrar/DNS records and firewall rules to be aligned with the new numbers. Don't forget both IPv4 and IPv6 if both are being used.

    If you are Dynamic and can not secure a static address, will need to put up some safeguards going forward in case it changes or this may happen again after you get the numbers and names realigned again.

    May want to check with your Registrar/DNS provider about dynamic DNS. May be more straightforward to work with them about a dynamic IP. Going a VPN or Proxy route can get a bit complex.

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